About us
Cheltenham Borough Homes (CBH) is a not for profit company, set up in April 2003. We are an Arms Length Management Organisation (ALMO), with responsibility for the management and maintenance of Cheltenham Borough Council's (CBC) housing stock.
We are one of the top performing ALMOs in the country, having been awarded the highest rating by the Government's housing inspectorate. We have a strong and effective tenant-led Board of Directors and currently manage and maintain around 5,000 council-owned and leasehold properties within Cheltenham. One of our key functions is to bring the homes we manage up to the Government's 'Decent Homes Standard' by their deadline of 2010. We attracted around £31m of Government funding to this end and achieved this milestone within time and on budget, with the programme of delivery reaching completion in December 2008. We are committed to maintaining homes at this level of 'decency'.
We currently employ approximately 160 staff, including 40 operating our in-house repairs service, and we strive to be one of the best employers locally. We have been awarded Investors in People (IiP) status in recognition of the quality and values of our staff; the support and development they receive and the business framework within which they work.
We value the involvement of our customers in shaping the services we deliver and put them at the heart of what we do. Our company vision states that:
"CBH will deliver an excellent housing service and in partnership with others, help build and support strong communities. By putting customers at the heart of what we do, we will develop our people and our business to the highest of standards"
This vision is supported by four objectives which arise from it and which provide us with the focus and clarity of purpose needed to drive the company forward.
We are committed to providing high quality services which meet our customers' needs.