Cheltenham Borough Council
Cheltenham Borough Council

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Frequently Asked Questions: Council tax

Click a question to reveal the answer.

Council tax FAQs

Q: How do I appeal against my property band?

Q: How can I pay my council tax bill?

Q: I'm filling out my direct debit mandate for my council tax - what is my reference number?

Q: I do not get paid until the end of the month, can I pay then?

Q: I don't have my account reference to hand - can I discuss my account with you over the phone?

Q: I can't pay my council tax - What should I do?

Q: Where can I go for independent advice on debt?

Answer:

Many independent organisations provide debt counselling services. The following voluntary organisations can offer free advice if you are in debt:

Q: I've had a reminder for non payment of council tax. What should I do?

Q: I've had a summons for non payment of council tax. What should I do?

Q: Why have you sent me a summons for the whole year when I've got until March to pay?

Q: Can I stop paying my council tax because I am not satisfied with the standard of certain services?

Q: How do I apply for council tax benefit?

Q: Do I still have to pay council tax if I have made a benefit application?

Q: Do I still have to pay if I have an appeal outstanding on my council tax?

Q: I am a pensioner - can I have a discount?

Q: I'm in the army - can I have a discount?

Q: My partner is in the army - can I have a single person discount?

Q: Can I get a discount if I work abroad?

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