Cheltenham Borough Council
Cheltenham Borough Council

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Frequently Asked Questions: Council tax

Click a question to reveal the answer.

Council tax FAQs

Q: How do I appeal against my property band?

Q: How can I pay my council tax bill?

Q: I'm filling out my direct debit mandate for my council tax - what is my reference number?

Q: I do not get paid until the end of the month, can I pay then?

Q: I don't have my account reference to hand - can I discuss my account with you over the phone?

Q: I can't pay my council tax - What should I do?

Q: Where can I go for independent advice on debt?

Q: I've had a reminder for non payment of council tax. What should I do?

Q: I've had a summons for non payment of council tax. What should I do?

Q: Why have you sent me a summons for the whole year when I've got until March to pay?

Q: Can I stop paying my council tax because I am not satisfied with the standard of certain services?

Q: How do I apply for council tax benefit?

Council tax benefit, may be able to help you with some, if not all of your council tax. However this is dependant on your income and savings. If either you, or you and your partner together, have more than £16,000 in savings you are not eligible (unless you get the guaranteed part of Pension Credit).

Please see our council tax benefit page for more information.

Q: Do I still have to pay council tax if I have made a benefit application?

Q: Do I still have to pay if I have an appeal outstanding on my council tax?

Q: I am a pensioner - can I have a discount?

Q: I'm in the army - can I have a discount?

Q: My partner is in the army - can I have a single person discount?

Q: Can I get a discount if I work abroad?

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