Keeping your details up to date

close up of a hand writing with a ball point pen

Every year, around the end of August, we send a  household enquiry form (HEF)  to every property in Cheltenham. By law, you must respond to this form.

The form will be addressed to "The Occupier" and will contain the details of all those in the household that are registered to vote.

You’ll need to update the information for the household by responding to the form. If you do not respond to this form a reminder will be sent to you.

Canvassers will call to all properties where there hasn’t been a response to the HEF or the reminder letter. It is important to provide the information asked for on the HEF.  If you don’t you could be fined £1000.

What do I need to do?

Anyone in the household can respond to the form and it's quicker and easier online. You only need your security codes which can be found on the front and on page two of your form.

If all the details are correct

Confirm the details are correct using one of the options below:

  • Go to and enter your security codes
  • Text 07786 209432 with your security codes, separated by a space
  • Freephone 08082 841432 and enter the security codes

If you are unable to use any of the automated options above, please sign the form and post it back to us in the envelope provided or call 01242 264132.

Details incorrect or missing?

If the details on the letter are incorrect - for example, someone has moved away or moved in - it's quick and easy to change the details online:

If you are unable to go online, make the relevant changes on the form, sign it and post back to us in the envelope provided or call 01242 264132.

What happens next?

If you confirm that there are no changes, we won't write to you again as part of the 2018 canvass. All electors listed on the form will remain on the electoral register.

If you tell us there are new people eligible to be registered, we will send each person an "invitation to register". This form can be completed online at

We will publish the new register of electors on 1 December 2018.