New package to support and enforce self-isolation

From 28 September 2020, there is a legal duty to self-isolate if you have tested positive for COVID-19 or you have been in contact with someone who has tested positive. Failure to comply will be an offence carrying a fine of at least £1,000 and up to £10,000 for multiple breaches.

The government has introduced the test and trace support payment scheme to give financial support to people on low incomes who must self-isolate, cannot work from home and will lose income as a result.

Who is eligible?

People who live in the Cheltenham Borough area and have received notification from NHS Test and Trace to self-isolate will be entitled to a £500 support payment if you meet all of the following requirements:

  • You comply with the NHS Test and Trace notification to self-isolate;
  • You are employed or self-employed;
  • You are unable to work from home and will lose income as a result; and
  • You are in receipt of one of the following benefits:
    • Universal Credit
    • Working Tax Credit
    • Income-based Employment and Support Allowance
    • Income-based Job Seeker’s Allowance
    • Income Support
    • Housing Benefit
    • Pension Credit

You must meet all of the above criteria to be eligible for a payment.

If you are not receiving one of these benefits but are on a low income and self-isolation will cause you hardship you may still be entitled under a special discretionary scheme.

How will payment be made?

The payment will be made direct in to your bank account.

What if I my bank account is overdrawn?

Banks are not allowed to use any benefit to repay an overdraft. More information is available in this guidance document.

Will the payment be taxed?

This payment will be for £500 and is subject to tax.

However, you will not be taxed at the point of payment and will be contacted by Her Majesty's Revenue and Customs (HMRC) at a later date.

Who is not eligible?

You will not be eligible for this scheme if you:

  • are quarantining after travelling abroad (unless you test positive during the 14-day quarantine period);
  • continue to receive full wages while you self-isolate;
  • can work from home during a period of self-isolation;
  • are no longer required to self-isolate i.e. your period of self-isolation ended before the scheme was launched on 28 September 2020;
  • have not received a notification from NHS Test and Trace telling you to self-isolate.

When will this come into force?

The scheme comes in to force from 12 October 2020 and ends on 31 January 2021.

What if I was required to self-isolate before 12 October?

If you were required to self-isolate between 28 September and 12 October you must submit an application by 26 October 2020 to be eligible for a payment.

When do I need to apply?

You must submit your application within 14 days of the last day of your isolation period.

Before you start

You will need the following information to complete your application:

  • Your 8-digit NHS Test and Trace reference;
  • A copy of the NHS Test and Trace notification you received. This can be a photo of the letter or email, but it must clearly show the date you received the notification and the Test and Trace ID;
  • A copy of your latest bank statement (issued in the last two months). This can be a photo but must clearly show proof of earnings;
  • Proof of self-employment such as a recent business bank statement (issued in the last two months), most recent set of accounts or evidence of self-assessment returns;
  • To consent for us to access your records in the NHS Test and Trace system to confirm your eligibility. Read the NHS Test and Trace privacy notice.
  • To consent to us verifying your loss of income, this may be by contacting your employer.
  • Your National Insurance number.

Read the full scheme conditions.

For more information about how we use your data, view the test and trace self-isolation payment privacy notice.

General information about the scheme is available on the GOV.UK website.

How to apply

Complete the online application form.

Please ensure that before you start the application process you have read the guidance above and you have the supporting documents available to upload. 

Contact the team on 01242 264197 if you are unable to submit the application online.

Go to the online application form

What happens next?

The government is supporting local councils to make the necessary checks to ensure payments can be verified and have been made correctly.

We will review your application and carry out the necessary checks with the Department for Work and Pensions (DWP), for verification purposes, Her Majesty’s Revenue and Customs (HMRC), for tax purposes, and NHS Test and Trace to confirm your self-isolation status.

If we are able to verify your entitlement we will contact you to confirm when you will receive your payment.

We aim to process your application and make a decision within 3 working days. We will notify you by email of the outcome of your application by email and if awarded a payment, this should reach your bank account within 2 working days of our email.


What if I need other support due to COVID-19?