Shopmobility in Cheltenham is on the move

Published on 26th October 2015

shopmobility scooter

Cheltenham’s Shopmobility is moving offices and will be opening at 30 St Georges Place, Cheltenham, GL50 3JZ on Tuesday 3 November.

The new office is behind the library and The Wilson Art Gallery, off Clarence Street, providing closer access to the bus hubs, High Street and The Brewery.

Currently the service is located in the Beechwood Arcade but is moving because it has been served notice to quit.

Shopmobility will be closed for three days on Friday 30 October, Saturday 31 October and Monday 2 November to allow for the move to take place.

Cheltenham Shopmobilty provides equipment to help people of all ages who, for a variety of reasons, have difficulty getting around in Cheltenham town centre. Over the summer a consultation took place with users of the service, local charities and interest groups to find out their views on the service. It was recognised that this service provides a lifeline to many of those who use it.

Cllr Rowena Hay, cabinet member for healthy lifestyles, says: “The re-location allows us to continue to provide the Shopmobility service in the town so it can continue to offer a valuable lifeline to those who use it. The new location allows us to look at long term solutions and ways to improve the service.”

Wilf Tomaney, townscape manager for Cheltenham Borough Council, continues: “The consultation acknowledged significant support for the continued provision of a Shopmobility service in the town and being close to car parking is favoured. In considering various options 30 St George’s Place was deemed the most appropriate. There is a drop-off point at the new office and parking is available in nearby car parks. The location is also close to bus hubs and the High Street.

“The service will be closed for three days during the move but we hope users understand the reason for this. The staff are excited about the move and are looking forward to welcoming users to the new offices on Tuesday 3 November.”

The meet and greet service will still be provided. The email address ( will not change, however there will be a temporary disruption to the telephone number while the move takes place. Users are asked to call 07340 291370 if they are unable to get through on the usual phone number (01242 255333).


For press enquires contact: Kelly Carter, communications officer, telephone 01242 264154, email


The Shopmobility Service is a non-statutory service operated by Cheltenham Borough Council. In 2014-2015 the council spent about £56,000 on Shopmobility and it generated an income of just over £7,100. Between March 2011 and March 2015 use has declined from 3,156 to 2,280 visits. This makes the average cost to the council in the last year £21 per visit. Since 2011 it has been used by about 350 individuals. About a third of users came from Cheltenham, a third from the rest of Gloucestershire and a third from elsewhere.