Give your views on Cheltenham’s waste and recycling services

Published on 19th December 2018

A green recycling box full of recyclables

Cheltenham Borough Council is seeking views from local residents about the waste and recycling services that it currently provides in a public consultation which runs from 19 December to 6 January.

In particular, the council wants to hear about suggested improvements that could be made in the future.

At the moment, approximately 52.72% of all waste collected in Cheltenham is recycled. This is excellent progress since the improved kerbside scheme was launched in October 2017. The council seeks to make further improvements to reduce the amount of household waste that ends up in landfill or is incinerated, while balancing rising service costs and providing the best service possible for everyone in the town.

The council is seeking views from local residents about a range of services provided including the frequency of collections for residual waste (refuse), garden waste and recycling, use of the bring banks and the household recycling centre, and charges for services such as bulky waste and garden waste.

As the consultation is underway, garden waste renewals have been slightly delayed this year and will not be issued until 14 January 2019 for renewals due on 1 February 2019.

Cllr Chris Coleman, cabinet member for clean and green environment, says: “To help us gain a greater understanding about how waste and recycling services are currently used by local people and to tell us about any changes that you would like us to make, we are inviting residents to let us know what they think by completing a short survey. A further survey is planned later in 2019.

“The vast majority of residents in Cheltenham currently use a green wheeled bin for landfill waste and have access to recycling boxes and food waste recycling caddies at home. If that is the service you receive, you will be able to answer every question.

‘’In streets where it is not possible to store or collect wheeled bins, some residents continue to use black sacks or communal rubbish bins to dispose of waste. If you receive this service, please be assured that we will be reviewing that as well, so do complete as much of the survey as is relevant to you.

“We will carefully consider every response we receive. The information you provide will help to inform the decisions that the council will make about how Cheltenham’s waste and recycling services can be improved.”

The survey is available from the council’s website ( and will also be available or advertised in the council’s main reception areas, The Wilson, Leisure at Cheltenham, Cemetery and Crematorium, Household recycling centre, Cheltenham Town Hall, Shopmobility, Cheltenham Borough Homes, Hester’s Way and Oakley community resource centres, Cheltenham Library, Springbank Community Resource Centre, St Paul’s Community Hub and Cheltenham West End Regeneration Partnership.

It should only take a few minutes to complete and the deadline for feedback is 5pm on 6 January 2019.

For media enquiries, contact: Laura Carter, communications officer, telephone 01242 264154, email

Notes: Read more about the proposed garden waste changes on the council’s website, on agenda item 11:

Customers who are due their garden waste subscription on 1 February 2019 will be contacted shortly after the consultation has ended and when the 2019/2020 charge has been decided.