Published on 18th March 2020

municipal offices

Cheltenham Borough Council is actively monitoring the current situation regarding coronavirus, closely following information and advice published by the government.

The Municipal Offices currently remain open for our customers though the council politely requests that members of the public avoid any unnecessary calls or visits to council offices, if they are able to access the information they need online at There are a range of online tools which can help people with issues such as missed bin collections, reporting fly-tipping, renewing garden waste collections and making various payments. Customers can also go online to manage their council tax, business rates, housing benefit and council tax support accounts.

Key services are being re-prioritised to focus on vital issues including homelessness, environmental health and benefit payments. 

To ensure the council is fully equipped to support its communities and the most vulnerable, it is working at a strategic level with its multi-agency partners including the NHS, public health, police and partner councils, through the Local Resilience Forum, to ensure we are best placed to provide to support over the coming weeks and months.

The council recognises the severe impact on businesses and following the government’s announcement yesterday and it welcomes the commitment to support the economy with a £350bn financial package and will look to work with the government to ensure local businesses get the financial support they need.

Due to the need to refocus priorities, some changes have been made to some meetings and events.  Planning committee (19 March) and Overview and Scrutiny (30 March) have been postponed. Shopmobility is currently closed. The decision has also been taken to cancel a number of local events, such as the Midsummer Fiesta, VE day activities, Children’s Festival and Cycling Festival. This is to ensure that the council is best placed to support local communities over the coming months.

Councillor Steve Jordan, leader, said: ‘’We recognise the severe implications of the rapidly evolving situation and deeply understand the concerns and worries of our residents, businesses and communities. We will continue to work with our partners and will keep impacts on Cheltenham under review.’’

The council will continue to review the situation, with government guidance and the public can stay informed using the council’s website and social media channels.

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For press enquiries contact:, 01242 264231.