Municipal offices only open for urgent pre-arranged appointments

Published on 24th March 2020

Municipal Offices,  Promenade

Following government advice that is designed to help reduce the spread of coronavirus and protect the most vulnerable in our community, the council has taken a number of steps to help ensure the wellbeing of customers, staff and the wider community, while also keeping essential services running.

From today (24 March) the Municipal Offices will be open only to visitors with pre-arranged appointments for urgent housing benefit, homelessness and licensing enquiries which cannot be dealt with online or by telephone.

Councillor Alex Hegenbarth cabinet member for corporate services said: “We have made this difficult decision to ensure we protect the wellbeing of our customers and employees so to focus our efforts on ensuring we can continue to provide services that are of critical importance’’.


Most payments can be made online at

Automated telephone payment line 0300 456 2774 (24 hour service).

At a bank and Internet banking, the council’s bank account details are:

Sort code 30-00-00 Account no. 00342572

Account name: Cheltenham Borough Council Head Office Collection Account.

Set up a Direct Debit

Direct Debits are available for regular council tax and rent payments.

You can set up a Direct Debit for council tax payments online.

For housing rent contact the rent accounting team on 0800 408 0000

Further information

If you need to speak to somebody about your payment you can call 01242 262626. Lines are open Monday to Friday 9am to 5pm (Wednesday 9.30am - 5pm) and your payment can be made over the telephone.

To use any of these payment methods, you will need to quote your account reference number.

All council services are still being delivered by telephone, please call 01242 262626 or visit

For media enquires contact: or phone 01242 264332