Repairs policy quick guide

Read the summary of the policy on the page below, or download the full repairs policy document.

Cheltenham Borough Council (CBC) aims to provide a high-quality, cost-effective repairs service that keeps homes safe, comfortable, and well-maintained. Repairs are funded through rent, so value for money is key.

This policy covers responsive repairs for your home.

It does not include:

• Empty homes (voids) – please see the empty homes policy
• Planned or cyclical maintenance
• Safe and habitable homes

Need help? 

Contact your tenancy management officer on 0800 408 0000 or email housing@cheltenham.gov.uk