Make a payment

View, challenge or pay a penalty charge notice (PCN)/parking ticket

Pay online using our Civica payment system

Use the Civica online payment system to pay any of the services listed below:

• Allotments - ad hoc payments
• BID levy invoices
• Building control fees (Cheltenham Borough Council)
• Building control fees (Tewkesbury Borough Council)
• Business rates
• Car park fines (starting IC ONLY)
• Community Infrastructure Levy (CIL)
• Contaminated land search
• Council tax
• Environmental health fees
• Fit to Rent certificate
• Fixed penalty notice payment (not for paying parking tickets/penalty charge notices)
• Garden waste - new subcribers (for new subscriptions please first complete our online sign up form)
• Garden waste renewals
• Housing benefit overpayment
• Housing CBC Rent & Service Charges
• Housing CBH
• Housing insurance
• Invoices starting 1
• Invoices starting 2
• Land Drainage Consent Fee
• Licensing - Alcohol and entertainment
• Licensing - Animal activity licences
• Licensing – Gambling
• Licensing – Streets
• Licensing - Tattoo, acupuncture, electrolysis, semi-permanent makeup and ear piercing registrations
• Licensing - Taxi and private hire
• Local land charges
• Mayor's charities
• Midsummer Fiesta
• No Child Left Behind
• Planning application fees
• Street naming and numbering
• Trade waste
• Twinning

Which cards can I use?

We accept most credit and debit cards with the exception of American Express.

Processing your payments

How will I know if my payment has been successful?

When you have finished entering your card details, and confirm you want to continue with the payment, there will be a short delay while your card details are validated. If your payment is successful, a receipt will be displayed which contains a transaction reference number. Please make a note of this number in case you need to contact us about your payment.

Is it safe?

YES. Your transaction will take place within a secure payment system which means the transaction is encrypted between your machine and our server.

This uses TLS (Transport Layer Security) technology, a standard supported by major internet browsers. All of your personal and card details are protected using encryption when transmitted over the internet. In order for a transaction to take place securely your browser must support TLS 1.2.

Contact us

Please call us on 01242 262626 if you have a query or experience any problems. Lines are open Monday to Friday 9am to 5pm (Wednesday 10am - 5pm).

Telephone payments

Automated payment system telephone 0300 456 2774 (24 hour service).

Email: [email protected]