Parking tickets received in council car parks

penalty charge notice iconView, pay or challenge a penalty charge notice received in one of the council managed car parks

You can view, pay or challenge a penalty charge notice (PCN) online. Please note that PCNs will not be available online until midday on the next working day (Monday-Friday).

Alternatively you can email your challenge to parking@cheltenham.gov.uk or write to us at: Parking Services, Cheltenham Borough Council, Municipal Offices, Promenade, Cheltenham, GL50 9SA

If your challenge is sent within 14 days of the PCN issue date, the 50% discount amount will remain while we consider your challenge. If your challenge is unsuccessful and the council upholds the PCN, you will be given the opportunity to pay the discounted rate during the period of 14 days from the date of our letter of reply.

If your challenge is sent between 15 and 28 days after the PCN issue date the full penalty charge will apply if the council upholds the PCN.

View our Step-by-Step PCN flowchart diagram which explains the statutory process.

Please note that on-street parking fines are managed by Gloucestershire County Council.

How to pay your fixed penalty charge notice

There are a number of ways to pay. You can:

  • view, challenge and pay online
  • pay by telephone on 03004562774 using your credit or debit card
  • pay by post to Cash Hall, PO Box 10, Cheltenham Borough Council, Promenade, Cheltenham, GL50 1PW. Cheque or postal order to be made payable to Cheltenham Borough Council
  • pay in person by visiting our cash hall in the Municipal Offices to pay by cash, cheque or by card