New drop-in sessions and office location changes for tenants

Drop-in sessions

From 5 October 2026, Cheltenham Borough Council housing services will be introducing regular drop-in sessions across the borough for our tenants, shared owners and leaseholders.

Tenants have told us that they would like it to be easier to speak to us face to face. These sessions will provide more opportunities for you to talk to a member of the housing services team closer to where you live. Staff will be able to help with general enquiries about your tenancy, our services, or any other questions.

Timetable of drop-in sessions - click to expand

Drop-in sessions for CBC tenants
Day	Location	Time
Monday	Employment and training room, Hesters Way Community Resource Centre, Cassin Drive, Cheltenham, GL51 7SU	10am - 2pm
Tuesday	Housing support office, Barlow Road, Cheltenham, GL51 0BQ	10am - 12 noon
Tuesday	Digi Den, Oakley Community Resource Centre, 113a Clyde Crescent, Cheltenham, Gl50 4BQ	2pm - 4pm
Wednesday	Housing support office, Popes Close, Swindon Road, Cheltenham, GL50 4BQ	10am - 12 noon
Wednesday	Housing support office, Wallace House, Windermere Road, Up Hatherley, Cheltenham, GL51 3PF	2pm - 4pm
Thursday	Housing support office, Lynworth Court, Mendip Road, Lynworth, Cheltenham, GL52 5DZ	10am - 12 noon
Thursday	Digi Den, Oakley Community Resource Centre, 113a Clyde Crescent, Cheltenham, Gl50 4BQ	2pm - 4pm
Friday	Housing support office, Gilbert Ward Court, Croft Road, Charlton Kings, Cheltenham, Gloucestershire, GL53 8LA	10am - 12 noon
Friday	St Paul's Community Hub, St Paul's Walk, Cheltenham, GL50 4HG	2pm - 4pm

Office closures

We will also be making some changes to our office locations. From 23 September:

we will no longer be permanently based at Hesters Way or Oakley office
our intercom facilities will close at these locations
the post boxes at Hesters Way and Oakley will move to the Municipal Offices

Tenants can continue to drop off keys, forms, letters and other correspondence at the Municipal Offices:

During opening hours: these can be handed in at reception from 9am to 5pm Monday, Tuesday, Thursday and Friday and 10am to 5pm on Wednesdays
Outside opening hours: secure post boxes are available at the front and back doors of the Municipal Offices

Contacting us

You can contact us as usual:

Telephone: 0800 408 0000
Email: [email protected]
Opening hours: our contact centre is open 8am-5pm
Website: cheltenham.gov.uk/cbc-housing-services

Information sessions

If you'd like to hear about our future plans and the results of the tenant survey, we're holding two information sessions where you can find out more and ask questions:

Face-to-face session: Friday 9 October at 2pm, Oakley Community Resource Centre
Online webinar: Tuesday 13 October, 6pm

To register your interest, please use our online form or call us on 0800 408 0000.

If you're unable to attend the webinar, you can request a recording and transcript by calling 0800 408 0000 or emailing [email protected].

Look out for your letter

This information is being sent to all tenants in a letter this week.