Pay online using our Civica payment system

Use the Civica online payment system to pay any of the services listed below:

Which cards can I use?

We accept most credit and debit cards with the exception of American Express.

Processing your payments

How will I know if my payment has been successful?

When you have finished entering your card details, and confirm you want to continue with the payment, there will be a short delay while your card details are validated. If your payment is successful, a receipt will be displayed which contains a transaction reference number. Please make a note of this number in case you need to contact us about your payment.

Is it safe?

YES. Your transaction will take place within a secure payment system which means the transaction is encrypted between your machine and our server.

This uses TLS (Transport Layer Security) technology, a standard supported by major internet browsers. All of your personal and card details are protected using encryption when transmitted over the internet. In order for a transaction to take place securely your browser must support TLS 1.2.

TLS security error message

The payments industry has recently strengthened security protocols for communications across computer networks and SSL and early versions of TLS are no longer acceptable connections to access payment systems. If you experience difficulty in making an online payment and receive a ‘TLS security error’ message, you may be using an unsupported browser which you will need to upgrade. You may also need to make changes to the browser configuration to enable use of TLS 1.2. Find out more.

Other services you can pay for online

The Wishing Fish clock in Regent Arcade

Regent Arcade Car Park

Pay for your parking

Contact us

Please call us on 01242 262626 if you have a query or experience any problems. Lines are open Monday to Friday 9am to 5pm (Wednesday 9.30am - 5pm). Our fax number is fax: 01242 227131.

Telephone payments

Automated payment system telephone 0300 456 2774 (24 hour service).

email: payments@cheltenham.gov.uk

Stack of credit cards