Our revised complaints policy and self-assessment against the Housing Ombudsman Service complaints handling code were agreed by CBC housing services board in April 2024.
Publications
We are happy to provide you with publications and information in different formats, such as braille, large print or in a different language. If you would like to request a different format, please contact our customer services team by phone on 0800 408 0000 or email [email protected].
Our customer handbooks cover your rights and responsibilities and provide essential information about your home and the services we offer:
Our Tenant Annual Report is a yearly review of some of our top highlights and achievements to provide Quality Homes and Safe and Strong Communities with Listening and Taking Action. Check out the most recent editions below:
We send out a regular newsletter to customers. Check out our most recent editions below:
Tenant Voice Spring/Summer edition 2026
If you would like any of our publications in an accessible format, please contact us. Email the communications team at [email protected] or call us on 01242 264231 during office hours.