At Cheltenham Borough Council we have a team of tenancy management officers on hand to offer you advice and support to manage your tenancy. This support covers day to day housing enquiries, advice on your tenancy and how to report problems.
This team can help you access the other support services we offer including benefit and money advice, help to find a job and ways you can get involved in the community.
We also work closely with residents and other organisations to offer support to overcome issues including:
ASB is any activity by someone living near you which causes you a genuine nuisance or problem.
We work in partnership with Gloucestershire Police, Cheltenham Borough Council and other relevant agencies across the borough.
We will take legal action to stop ASB where we need to and protect victims, residents and witnesses.
Find out more about how we deal with ASB and how you can report it:
Report anti-social behaviour
Hoarding is when someone keeps a large amount of items stored in their home.
It creates a massive clutter that can be hard to manage. Often hoarded items are of little value – newspapers, magazines, paper and plastic bags, and sometimes people hoard animals or food which can lead to welfare or hygiene concerns.
Hoarding is recognised as a mental health disorder and someone who hoards can show behaviour associated with Obsessive Compulsive Disorder, anxiety and depression:
If you think that you or someone you care about may be a hoarder, please contact us on 0800 408 0000 and ask to speak to your tenancy management officer about it. Support and advice is also available from national charity – Hoarding UK.
You can also find free webinars plus useful advice and guidance on issues including repairs, and maintenance for your home, communal areas, ASB and much more by visiting fourmillionhomes.org
You’ll find information about your tenancy in the FAQs below.
Contact your local officer on 0800 408 0000 or email Tenancy.Management.Team@cheltenham.gov.uk
A Secure Tenancy
If you’ve been a Cheltenham Borough Council tenant for at least 12 months you are most likely to have a secure tenancy.
An Introductory Tenancy
If you’ve been a Cheltenham Borough Council tenant for under a year, you will probably still have an introductory tenancy.
Introductory tenants have fewer rights, but as long as there have been no problems during the first 12 months of your tenancy, you automatically become a secure tenant.
Yes! as long as:
Find out more in our ‘Buying your home’ section
You can apply to take over someone else’s tenancy, but only if:
‘Next of Kin should contact CBC to end the tenancy and clear the property.
If a tenant dies, there are some circumstances in which a tenancy can be passed on.
Provided that the tenancy hasn’t already been succeeded, the tenant’s partner can apply to take over the tenancy as long as they have lived there for at least the past 12 months. In certain circumstances a tenant’s family members may be eligible to take on the tenancy.
Please speak to your tenancy management officer for more information on 0800 408 0000.
You can sublet part of your home, but not all of it, so you can take in a lodger.
Before you do this, you must contact us and get our permission in writing. We will check the circumstances before giving the go ahead (for example, making sure the person hasn’t got a history of anti-social behaviour or if it would cause overcrowding in the property).
If a tenant breaks the above rules, they are breaking their tenancy agreement and it will be treated as anti-social behaviour (ASB). You can report ASB to us.
Sometimes, we may ask you to move out of your home for a short time – or permanently – because:
This is called a required move, or decant.
Visit our required move page to find out more.
Many people believe that the council automatically insures the contents of their home.
This is not the case. It is your responsibility to make sure you have insurance for the contents in your property.
You need insurance to protect your own belongings including:
We strongly recommend that you take out home contents insurance as we cannot help you if your personal items are damaged.
We administer Aviva home contents insurance exclusively for our tenants and leaseholders.
This low cost insurance offers benefits that beat the normal high street insurers and offers:
The cost of insurance is payable weekly. Premiums can be paid by debit card over the phone or by internet, or by direct debit.
Sign up or contact us for more information on 0800 408 0000 or email Home.Insurance@cheltenham.gov.uk
More detailed information can also be found in our tenancy policy.
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