Required move (decant) policy - quick guide
Sometimes, we may ask you to move out of your home for a short time - or permanently - because:
- Emergency or major repairs are needed
- Improvement works are planned
- The home is being redeveloped or demolished
This is called a required move, or decant.
You can read a summary of our decant policy below, or download the policy document:
How we’ll support you
We know moving can be stressful. That’s why we’ll:
- treat you fairly and with respect
- explain what’s happening and why
- give you a named contact person
- offer you suitable alternative housing
- cover moving costs
- keep you updated throughout
- tell you about any compensation you may get
Your new home
We’ll aim to offer a home that:
- matches your needs
- considers your preferred areas
- takes into account your personal or support requirements
If you’re moving back to your home, you may get a say in how it looks after work is done. For example this could include colours and layout.
Your voice matters
We will:
- Talk to you as early as possible
- Ask for your views and preferences
- nvolve family or support workers if needed
- Keep you informed every step of the way
What if I don’t want to move?
We’ll always try to reach an agreement.
But in rare cases, we may have to take legal action if a tenant refuses to:
- Move out of a property we need access to, or
- Return to their permanent home after temporary relocation
Fairness for everyone
We’re committed to treating everyone equally, whatever your:
- background
- culture
- gender
- disability
- age
- family or caring responsibilities
Need more information?
Talk to your tenancy management officer
We’re here to help and guide you through the process.