Cheltenham Borough Council
Cheltenham Borough Council

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Make a payment

Pay online using our Civica payment system

pay online
Enter the Civica online payment system
to pay any of the services listed below:


  • Council tax
  • Garden waste (for new subscriptions please first complete our online sign up form)
  • Business rates
  • Invoices (to pay for an allotment please select Invoices Starting 1)
  • Housing rent
  • Housing insurance
  • Housing benefit overpayment
  • Stray dogs
  • Tattoo hygiene rating scheme

Which cards can I use?

We accept most credit and debit cards with the exception of American Express. Please note that a transaction charge of 1.35% of the amount being paid will be added to credit card transactions.

Processing your payments

How will I know if my payment has been successful?

When you have finished entering your card details, and confirm you want to continue with the payment, there will be a short delay while your card details are validated. If your payment is successful, a receipt will be displayed which contains a transaction reference number. Please make a note of this number in case you need to contact us about your payment.

Is it safe?

YES. Your transaction will take place within a secure payment system which means the transaction is encrypted between your machine and the authority's server (using thawte).

This uses Secure Socket Layer (SSL) technology, a standard supported by major internet browsers. All of your personal and card details are protected using 128 bit encryption when transmitted over the internet. In order for a transaction to take place securely your browser must support 128 bit encryption.

Other services you can pay for online

The Wishing Fish clock in Regent Arcade

Regent Arcade Car Park

Pay for your parking

Contact us

Please call us on 01242 262626 if you have a query or experience any problems. Lines are open Monday to Friday 9am to 5pm (Wednesday 9.30am - 5pm). Our fax number is fax: 01242 227131.

Telephone payments

Automated payment system telephone 0845 3722 530 (24 hour service). 

email: payments@cheltenham.gov.uk 

Stack of credit cards