Cheltenham Borough Council
Cheltenham Borough Council

Hello, please sign in to your account. New customer? Creating a new account only takes moments.

find our main contact details and opening hours or find our location.

Make a payment

Which services can I pay for?

You can pay your council tax, business rates, invoice and car parking fines online using your debit or credit card.

Housing rent can be paid using your debit card.

Please note: the online payment facility is unavailable between 5.25pm and 5.35pm each day.

A pile of credit cards

Contact us

Please contact us if you have a query or experience any problems. We can only respond Monday to Friday 9am to 5pm (Wednesday 9.30am - 5pm).

Automated payment system telephone 01242 775151 (24 hour service) or to speak to an operator please call 01242 262626 or fax: 01242 227131

email: payments@cheltenham.gov.uk 

Pay online now

Pay your council tax, business rates, invoice and housing rent.

penalty charge notice icon

View, challenge or pay your parking ticket

It is now possible to view, challenge or pay your parking ticket (PCN) online

Which cards can I use?

We accept most credit and debit cards with the exception of American Express. Please note that a transaction charge of 1.35% of the amount being paid will be added to credit card transactions.

Processing your payments

How will I know if my payment has been successful?

When you have finished entering your card details, and confirm you want to continue with the payment, there will be a short delay while your card details are validated. If your payment is successful, a receipt will be displayed which contains a transaction reference number. Please make a note of this number in case you need to contact us about your payment.

If an error occurs, your payment will not be processed, and a message explaining why it has failed will be displayed. 

Once your payment has been completed, we will process it within two working days. 

Is it safe?

YES. Your transaction will take place within a secure payment system, means the transaction is encrypted between your machine and the authority's server. (using thawte).

This uses Secure Socket Layer (SSL) technology, a standard supported by major internet browsers. All of your personal and card details are protected using 128 bit encryption, when transmitted over the Internet. In order for a transaction to take place securely your browser must support 128 bit encryption.