Cheltenham Borough Council
Cheltenham Borough Council

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Make a payment

Which services can I pay for online?

You can pay your council tax, business rates, invoice and car parking fines online using your debit or credit card.

Housing rent can be paid using your debit card.

Please note: the online payment facility is unavailable between 5.30pm and 5.45pm each day.

Which cards can I use?

We accept most credit and debit cards with the exception of American Express. Please note that a transaction charge of 1.35% of the amount being paid will be added to credit card transactions.

Contact us

Please call us on 01242 262626 if you have a query or experience any problems. Lines are open Monday to Friday 9am to 5pm (Wednesday 9.30am - 5pm). Our fax number is fax: 01242 227131.

Automated payment system telephone 01242 775151 (24 hour service). 


Pay online

Pay your council tax, business rates, garden waste subscription, housing rent and invoices online.

 A pile of credit cards

View, challenge or pay your parking ticket

view, pay or challenge your PCNYou can view, challenge or pay your parking ticket (PCN) online.

Processing your payments

How will I know if my payment has been successful?

When you have finished entering your card details, and confirm you want to continue with the payment, there will be a short delay while your card details are validated. If your payment is successful, a receipt will be displayed which contains a transaction reference number. Please make a note of this number in case you need to contact us about your payment.

Is it safe?

YES. Your transaction will take place within a secure payment system which means the transaction is encrypted between your machine and the authority's server (using thawte).

This uses Secure Socket Layer (SSL) technology, a standard supported by major internet browsers. All of your personal and card details are protected using 128 bit encryption when transmitted over the internet. In order for a transaction to take place securely your browser must support 128 bit encryption.