How rateable value is worked out

Apart from properties that are exempt from business rates, each non-domestic property has a rateable value which is set by the Valuation Office Agency (VOA), an agency of Her Majesty's Revenue and Customs. You will find a full list of all rateable values on their website.

The rateable value of your property is shown on the front of your bill. This broadly represents the yearly rent the property could have been let for on the open market on a particular date. For the revaluation that came into effect on 1 April 2010, this date was set as 1 April 2008. The valuation officer may alter the value if circumstances change. The ratepayer (and certain others who have an interest in the property) can appeal against the value shown in the list if they believe it is wrong.


You can appeal against the valuation but only if your rateable value is incorrect. This would be due to a material change in the property's circumstances such as a change in its physical state of use; a physical change in the locality; a change in the use of a neighbouring property. If you have been a victim of flooding there may also be grounds for appeal.

To make an appeal please contact:

  • Valuation Office advice line: 01452 360 200
  • Valuation Office Agency
    Inland Revenue
    Ley Court
    Barnett Way
    Gloucester GL4 7RT
  • email

Further information about the grounds on which appeals may be made and the process for doing so can be found on the VOA website or from your local valuation office or on the government website GOV.UK.

Do I have to continue to pay when I make an appeal?

Legally, rates are payable even if an appeal is underway. Any rates overpaid will be refunded and credited with interest where appropriate.

Rating advisers

Ratepayers do not have to be represented in discussions about their rateable value or their rates bill. Appeals against rateable values can be made free of charge. However, ratepayers who do wish to be represented should be aware that members of the Royal Institution of Chartered Surveyors (RICS) and the Institute of Revenues, Rating and Valuation (IRRV) are qualified and are regulated by rules of professional conduct designed to protect the public from misconduct. Before you employ a rating adviser, you should check that they have the necessary knowledge and expertise, as well as appropriate indemnity insurance.

Take great care and, if necessary, seek further advice before entering into any contract.