Council tax payment
Council tax is normally payable in ten monthly instalments starting in April each year - the monthly instalment amounts are shown on your bill.
If you are experiencing difficulty in paying, it is important that you contact us quickly so we can help you.
Pay by direct debit
The easiest way to pay is to set up a monthly direct debit. Please contact us with your bank details and we can set up your direct debit over the telephone.
If you pay by direct debit, you can choose a payment date of either the 1st, 15th, 28th or last day of the month.
Register for e-billing to receive your next council tax bill by email if you pay by direct debit.
Use your debit or credit card to pay online. You will need to have your council tax account number to hand, which is shown on your bill or payment card.
Pay by telephone
Call 0300 456 2774 at any time to pay by debit or credit card on our automated telephone payment service.
Please have your council tax account reference to hand, which is shown on your bill or payment card.
Pay in person
Visit the reception in the Municipal Offices on the Promenade, or the area offices at Oakley Community Resource Centre, Clyde Crescent or Hesters Way Community Resource Centre, Cassin Drive to pay by cash, cheque, debit or credit card.
Pay using online banking
If you wish to pay via online banking, you will need the following information about the council's bank account:
- destination sort code: 30-00-00
- destination account number: 00342572
- destination account: Cheltenham Borough Council - Head Office Collection Account - Lloyds TSB Bank plc
Please ensure your seven digit account reference is quoted as a reference with your payments.
Pay at the bank
If you wish to pay at a bank, please contact the council tax helpline on 01242 264 161 so we can send you bank giro payment slips.
Making payment at a branch of your own bank, or at any Lloyds TSB Bank, is free. Please note that if you pay at a bank, it may take several days for the payment to reach us.
Pay by cheque through the post
Send a cheque, made payable to 'Cheltenham Borough Council' to:PO Box 10
Please write your council tax acccount reference clearly on the back of the cheque. If you would like a receipt, please ask for one when sending in your payment.