Council tax payment

Council tax is normally payable in ten monthly instalments starting in April each year - the monthly instalment amounts are shown on your bill.

If you are experiencing difficulty in paying, it is important that you contact us quickly so we can help you.

Pay by direct debit

The easiest way to pay is to set up a monthly direct debit.

If you pay by direct debit, you can choose a payment date of either the 1st, 15th, 28th or last day of the month.

Pay online

Use your debit or credit card to pay online. You will need to have your council tax account number to hand, which is shown on your bill or payment card.

Pay by telephone

Call 0300 456 2774 at any time to pay by debit or credit card on our automated telephone payment service.

Please have your council tax account reference to hand, which is shown on your bill or payment card.

Pay in person

Visit any of our area offices at Oakley Community Resource Centre, Clyde Crescent or Hesters Way Community Resource Centre, Cassin Drive to pay by cash, cheque, debit or credit card.

Pay using online banking

If you wish to pay via online banking, you will need the following information about the council's bank account:

  • destination sort code: 30-00-00
  • destination account number: 00342572
  • destination account: Cheltenham Borough Council - Head Office Collection Account - Lloyds TSB Bank plc

Please ensure your seven digit account reference is quoted as a reference with your payments.

Pay at the bank

Making payment at a branch of your own bank, or at any Lloyds TSB Bank, is free. Please note that if you pay at a bank, it may take several days for the payment to reach us.

Pay by cheque through the post

Send a cheque, made payable to 'Cheltenham Borough Council' to:

PO Box 10
Municipal Offices
Promenade
Cheltenham
Gloucestershire
GL50 9SA

Please write your council tax acccount reference clearly on the back of the cheque. If you would like a receipt, please ask for one when sending in your payment.