Lifeline personal alarm service

Elderly woman wearing lifeline alarm

Lifeline offers independence and peace of mind 24 hours a day. The lifeline alarm service is a way of getting help via your telephone, quickly and efficiently. It consists of a special unit which is connected to your ordinary telephone line and a small pendant which can be worn around the neck or on the wrist. Have a look at our information leaflet for more details.

The charge for the service is approximately 48p per day + VAT if applicable which is paid monthly in advance. There is a set up fee of £18 excluding VAT.

The cost includes:

  • hire of lifeline unit and pendant
  • maintenance and repair of the unit and pendant
  • 24 hour 7 day a week monitoring service from the control centre
  • If two pendants are required within the same household, there is no additional charge for a second pendant

How to apply

The quickest way to apply is using our online form:

Apply online

You can also download a form to print and complete by hand or contact us using the details below for a paper version. Please read the terms and conditions of the of the lifeline alarm service.

Key safes

We can now supply and fit key safes. We only supply the Supra C500 which has achieved LPS accreditation 1175.

Healthwatch Gloucestershire

Healthwatch Gloucestershire acts as a single point of access for health and social care information, with three primary functions

  • gathering views and experiences of health and social care locally
  • providing local information and advice to help make informed choices
  • providing access to the Independent Health Complaints Advocacy Service, SEAP, who can help make a complaint about NHS services