Lifeline personal alarm service

Elderly woman wearing lifeline alarm

Lifeline alarm service digital switchover

Our lifeline alarm service is now preparing its service for the digital switchover which will happen in December 2025.

To help us achieve our target of providing a fully digital service prior to December 2025, we will only be  supplying digital alarms and phasing out our current analogue alarms. (Our analogue alarms will continue to work as normal prior to the switch over in December 2025).

This shift will enable us to continue providing a seamless, high level of service as we become a fully digital lifeline alarm provider.

About the lifeline alarm service

The lifeline alarm service is a way of getting help to service users via our digital dispersed alarm, quickly and efficiently. It consists of a special digital alarm unit which will connect to the monitoring centre via a roaming sim within the unit and is supplied with a pendant which can be worn around the neck or on the wrist. The lifeline alarm service offers independence and peace of mind, to users and their relatives, 24 hours a day.

The benefits of the digital alarm is that they do not require a telephone point or line and can be placed anywhere within the home as long as there is a 13-amp socket. They also have a long standby battery life, so in the event of a power cut, they will continue to work as normal.

The charge for the service is approximately £4 per week plus VAT, if applicable, which is paid monthly in advance. There is also a setup fee of £48 excluding VAT.

Digital lifeline unit Digital lifeline unit and pendant

The cost includes:

  • Hire of lifeline unit and pendant.
  • Maintenance and repair of the unit and pendant, within 24 hours,  7 days per week by contacting us  on 01242 264393 or by pressing your pendant.
  • 24-hour, 7 day a week monitoring service from the monitoring centre

If two pendants are required within the same household, there is an additional charge of £3 per month for a second pendant.

How to apply

The quickest way to apply is using our online form.

Apply online

You can also download a form to print, complete by hand and either email it to [email protected] or post to Lifeline Alarm Service, Cheltenham Borough Council, Municipal Offices, Promenade, Cheltenham, GL50 9SA.

You can contact us directly and we can complete the form for you over the telephone or we can arrange for a paper version to be posted out to you. To arrange this please contact us on 01242 264393.

Please ensure you have read the terms and conditions of the of the lifeline alarm service.

Key safes

We can now supply and fit the Supra C500 key safe, which is a secure box fitted to a wall outside your property with a code of your choosing. The location and code is given to the monitoring centre and in the event of an emergency they can pass the details over to the emergency services so they are able to get in to the house quickly.

The Supra C500 has achieved LPS accreditation 1175. This costs £86.40 including VAT supplied and fitted.

Other peripherals

We also offer other peripherals such as falls detectors for people who are more unsteady on their feet and smoke and carbon monoxide detectors all of which are linked to the monitoring centre providing 24/7 cover through the digital base unit.

Carbon monoxide detector Smoke detector Fall detecor

Healthwatch Gloucestershire

Healthwatch Gloucestershire acts as a single point of access for health and social care information, with three primary functions

  • gathering views and experiences of health and social care locally
  • providing local information and advice to help make informed choices
  • providing access to the Independent Health Complaints Advocacy Service, SEAP, who can help make a complaint about NHS services