Reporting anti-social behaviour

Report anti-social behaviour online

What is anti-social behaviour?

There is no simple definition for anti-social behaviour, people's understanding is often based on their own personal perceptions and experiences but is often split into two different types, environmental and personal.

Anti-social behaviour is further defined within The Crime and Disorder Act (1998) as 'Conduct that has caused, or is likely to cause, alarm, harassment or distress to any person OR is capable of causing nuisance or annoyance to a person in relation to that person's occupation of residential premises.’

Anti-social behaviour (ASB) is unacceptable. It includes behaviour that causes harm to:

  • The environment, like graffiti, accumulations of litter or drug paraphernalia
  • The community, like noise pollution, drunken behaviour or drug taking
  • An individual, like threatening language or aggressive behaviour

In the first instance, if you're experiencing anti-social behaviour, you could try and talk to the person causing the problem. They may not realise they're being anti-social - only do this if you feel safe and comfortable. 

If you're concerned about talking to the person and would like some support, you could contact Restorative Gloucestershire; their services are confidential, impartial, and free. They're an independent organisation, separate from local authority or the police, and have trained specialists who can help people to resolve issues related to anti-social behaviour through coaching mediation, and restorative justice.

Reporting anti-social behaviour

You can use the online form to report the following forms of anti-social behaviour:

  • Community safety and anti-social behaviour – reports of general anti-social behaviour such as problems in communal green spaces or residential areas, or for problems that have an effect on a wider collection of the public.
  • Domestic anti-social behaviour – for reports of anti-social behaviour of a more targeted nature as opposed to one affecting the wider community. (Complaints relating to housing association or Cheltenham Borough Homes tenants should be reported using the contact details below.)
  • Begging or public drinking – for reports of individuals or groups engaged in begging or street drinking activities which is causing or likely to cause anti-social behaviour.

What happens next?

Your report will be assessed by our business support team and dealt with in strict confidence. You may be asked to supply more information whilst we investigate your report so please ensure that you supply us with your preferred and up to date contact details.

If your report meets criteria for investigation, it may be passed to either our neighbourhood team or to Solace for further action. 

Rough sleeper reports should be made to StreetLink in the first instance using their online form. Referrals will be made back to the local authority by the outreach team where appropriate.

For problems relating to discarded drug paraphernalia or human waste, you should contact the customer services team on 01242 262626 who will advise on the removal of such waste.


Solace is a partnership between the council, Gloucester City Council (GCC) and Gloucestershire Constabulary. The multi-agency team work together with communities to prevent, investigate, and tackle anti-social behaviour (ASB). The aim is to reduce repeat incidents and victims of ASB by providing a consistent partnership approach between the Constabulary and local authority, alongside support agencies and other partners.

Both Cheltenham and Gloucester’s Solace team are led by a team leader and made up of one Police officer and one Police community support officer both seconded from Gloucestershire constabulary, along with one council ASB caseworker.   

Solace will provide ASB investigation, resolution and support services to all owner-occupier and private residents who reside in the urban areas of Cheltenham and Gloucester, on behalf of the respective district councils. They also supply some support and guidance to social landlords and housing associations where required although not in the first instance. Issues relating to ASB within public and open spaces can also fall within the remit of Solace in accordance with the statutory duty placed upon local authorities. 

Housing association contact details to report ASB

Other useful contacts