Our advice on flooding

Flooding by the Bayshill in 2007

Any time there is a significant risk of flooding we work in partnership with the Environment Agency to ensure that watercourses in the borough are kept clear. Should there be any major instances of flooding, we will work with the county council, the fire and rescue service and the Environment Agency to ensure that residents are evacuated to places of safety.

Preparing for and what to do during a flood

We recommend you read and print out Gloucestershire County Counci's flood guide. This contains useful information about preparing for flooding, and also what to do during a flood. Further information is available on their website.

Gloucestershire Prepared have created the 'are you ready' booklet. This contains advice to help you prepare for and respond to an emergency.

GOV.UK also gives some useful information on preparing for a flood and how to get help.

To check if your property is at risk of flooding or to register for the free Floodline Warnings Direct service, please call Floodline on:

  • Telephone: 0345 988 1188
  • Type talk: 0345 602 6340 (for the hard of hearing)

Or visit the GOV.UK flood information service.

Get the latest information


Unfortunately, we cannot supply sandbags to protect all properties, so we would encourage property owners to develop plans to protect their property in the event of flooding.

We support the Environment Agency's 'self help' policy with regard to flood protection. Visit the Environment Agency's website for advice on how to prepare your property for flooding.

We have a small stock of sandbags which will be used strategically if flooding affects Cheltenham.

How to sandbag your property video by the Gloucestershire Local Resilience Forum (LRF) gives useful advice on how to protect your home or business from flooding using sandbags.


With any kind of intense weather, travelling can be a challenge. There are still potential problems so please plan carefully and drive with caution. Ask yourself if your journey is essential or could it be rearranged for when conditions improve. Follow @GlosRoads on Twitter for information on road conditions.

If you are out and about and spot any tree debris or flooding on the roads, these can be reported online or by calling 08000 514 514.

Should you encounter anything like a fallen telephone cable or power line across a road, please do not attempt to cross it, keep a safe distance and notify the police by calling 999. Downed power lines can also be reported to National Grid on 0800 465 1212.

Flood wardens

Cheltenham has a network of volunteer flood wardens who keep an eye on known flooding hotspots, river levels, ditches and culverts, and report any concerns.

Useful telephone numbers to report flooding

Flooding from roads, highway drains and standing water: Gloucestershire County Council  - 08000 514 514

Burst water mains or sewer flooding: Severn Trent Water - 0800 783 4444

Flooding of the River Chelt: Environment Agency -  0800 807 060

Flooding from other watercourses, streams and ditches : Cheltenham Borough Council – 01242 262626

Surface drains blocked by leaves etc.: Cheltenham Borough Council - 01242 262626

In extreme circumstances where pumping may be required, call Gloucestershire Fire and Rescue Service – 01452 888 777