Letter to leaseholders regarding future of housing consultation - December 2023

Dear Leaseholder,

Shaping the future of housing in Cheltenham

Help shape our new service offer for Leaseholders and Shared Ownership homeowners

In October 2023 Cheltenham Borough Council’s Cabinet made the decision to start the process of bringing the management of its arms-length management company Cheltenham Borough Homes (CBH) back under the direct management of the council.

This is due to major changes to legislation that places new responsibilities on the council as your landlord. We therefore want to be closer to you, so that we can hear your views directly and develop more ways for you to be able to influence the way we shape our housing services in the future.

As we move towards bringing our housing management services directly under the control of the council, we would like to consult with you about these changes and to understand your priorities as we look to the future development of our housing services and our new service offers for Leaseholders and Shared Ownership homeowners.

Independent Advisor

We realise that you might want to ask someone completely independent about our proposals, to express any concerns and to share your priorities for the housing service with them, rather than with us directly.

To do this, we have asked Campbell Tickell, an independent consultancy service, to provide this service to you and they will be available to answer any questions you might have, and to provide you with a range of confidential opportunities for you to have your say, through a consultation survey, at a drop-in face-to-face group, through an online webinar, by email and voicemail. (Voicemail is where you can leave a recorded message on the phone for Campbell Tickell to call you back.)

Consultation Survey

Campbell Tickell has set up a consultation survey for you to share your views and to help shape the new housing service.

I would be grateful if you could take a few minutes to complete the consultation survey to provide feedback about our housing services, so that we can gain an understanding of your views and opinions.

The consultation period starts on Monday 18th December 2023 and ends on Sunday 11th February 2024.

How to complete the survey

Tenants and leaseholders who would like to take the survey are asked to contact Campbell Tickell by email at [email protected] or phone 020 3141 3936 to request a link to the survey.

Your answers will be treated in the strictest confidence, in accordance with the Data Protection Act (2018) and the guidelines of the Market Research Society.

Individual responses and information will not be passed to or shared with any other individual or organisation other than Campbell Tickell, who will process the survey data in order that it always remains anonymous.

Your opinion is vital in helping us to improve the services we deliver to you, and I would like to thank you in advance for spending your valuable time on this survey.

Consultation sessions

As well as completing the consultation survey, you can also get involved and make your priorities for the housing service known to Campbell Tickell, by attending a face-to-face session or an online webinar and will run during the following dates and times:

Consultation Timetable

Consultation event timetable
Event type Date Time Location/Joining details
Face-to-face group Wednesday 17th January 6-8pm Hesters Way Resource Centre
Online webinar - Microsoft Teams Wednesday 31st January 6-7pm Meeting ID: 338 121 781 736
Passcode: YCeucW

Should you have any questions about joining any of these events please email or call

To join a Teams webinar using a meeting ID and code, go to www.microsoft.com/en-gb/microsoft-teams/join-a-meeting and enter the meeting ID and passcode indicated above.

As with the consultation survey, no personal information will be asked for, so no details of attendees will be passed to the council.

Yours sincerely,
Councillor Rowena Hay
Leader of the Council