98% of fitness fans pleased with leisure@cheltenham
Published on 18th March 2014
Members of leisure@cheltenham have voiced their opinions, with 98% saying they are ‘satisfied’ or ‘very satisfied’ with the newly refurbished fitness suite.
- Over 9 in 10 (96%) are satisfied or very satisfied with the maintenance of the gym equipment
- Over 9 in 10 (96%) are satisfied or very satisfied with the cleanliness
- Over 9 in 10 (94%) are satisfied or very satisfied with the pricing
- 9 in 10 are highly likely to recommend leisure@cheltenham.
Answers were organised into three categories: promoters (9-10 rating), passives (7-8 rating) and detractors (0-6 rating). The percentage of detractors was then subtracted from the promoters to gain a Net Promoter Score (NPS).
leisure@cheltenham had an NPS of 77 which is more than double the national average score. The UK leisure, health and fitness sector has an average score of 21 and local authority sites averaging at 27.
Stephen Petherick, general manager at leisure@cheltenham, says: “After a major refurbishment in October 2013, the results of this survey are a brilliant reward for everyone’s hard work. I’m thrilled to know how happy our customers are, but we will still continue to look for ways we can improve our service.”
Councillor Rowena Hay, cabinet member for sport and culture, says: “This is wonderful news for the leisure@cheltenham team. Getting an NPS score that’s over double the national average shows the quality of the workforce and the hard work they’ve put in to achieve this result.”
For media enquiries, contact: Tom Wheatly, web and communications apprentice, email: firstname.lastname@example.org or telephone 01242 775192
Leisure@cheltenham website: http://www.leisureatcheltenham.com/