Published on 17th March 2022

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Citizens Advice have been awarded Cheltenham Borough Council’s advice and inclusion contract.

The contract includes delivering housing, debt and benefit advice, and financial inclusion work to Cheltenham residents from 1 April 2022.

The service will focus on working with residents to prevent homelessness, reduce unmanageable debt and prevent it in the future, improve digital and financial inclusion. Citizens Advice will also work with individuals to maximise incomes for those receiving or entitled to welfare benefits, ensure their rights are protected and that vulnerable residents are given adequate help to secure their rights.

The new contract sits alongside and complements the full range of advice services that Citizens Advice currently offer including energy, employment, family law, health and consumer advice.

Cllr Mike Collins, cabinet member for housing at Cheltenham Borough Council, said: “We are delighted that the contract has been awarded to Citizens Advice. The bureau will be able to act as a one-stop shop, offering a professional and rounded advice service to all residents of Cheltenham.’’

Clare Knapman from Citizens Advice, says: “We look forward to working with Cheltenham Borough Council to support local residents.  We have a dedicated team of staff and volunteers with experience of advising clients on a whole range of issues, including debt, housing and welfare benefits.  Our team will be providing advice by telephone, email and face to face and look forward to providing a holistic advice service to the people of Cheltenham.”

Citizens Advice in Cheltenham are based at 3 St Georges Place, Cheltenham, GL50 3LA and can be contacted on 01452 527202. Online resources including a web chat facility and email advice are also available at

The contract runs for a three year period, with the option of extending the term for a further two years. Find out more about the project on the council’s website.

For media enquiries, contact: communications, telephone 01242 264154, email [email protected].