Published on 21st July 2022

Martin Horwood with electric and accessible vehicle

Local residents are being asked to give their views in a survey focussing specifically on the experiences of disabled people using Cheltenham licensed taxis.

This information will be used help the council understand and gain insight in to the difficulties people with disabilities face with suitable availability, and the types of vehicles that are suitable for licensing to meet the needs of those that rely on licensed taxis to go about their everyday lives.

Cllr Martin Horwood, member for customer and regulatory services, said: “This council is committed to equality but I know people in Cheltenham with disabilities are having difficulties every day getting taxis to take them where they need to go.

“We’re currently reviewing our policy to make sure the taxis licensed by the council are accessible to everybody. We need to understand the range of people’s needs and views, particularly those of people with disabilities.

“I really want to hear from as many people as possible. Please take a few minutes to complete the survey and help us shape our policy and make sure it works for everyone.”

The council is responsible for setting the licensing policy for licensed taxis and private hire vehicles. To help fully understand the multitude of issues and considerations in setting the right policy for the licensed trade and users of taxis and private hire vehicles, the council is committed to hearing from a wide range of people, organisations and groups.

The consultation is available on the authority’s consultation and engagement hub and will close on 12 August 2022.


For media enquiries, contact communications, telephone 01242 264154, email communications@cheltenham.gov.uk.