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Report a problem with your bin or a missed collection. All missed collections need to be reported within 48 hours

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Planning breach

Report a suspected breach of planning regulations.

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Benefit fraud

If you suspect someone of committing benefit fraud you can report it to us anonymously.

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Dangerous dogs

Dangerous dogs should be reported to the police.

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Roads and traffic

Gloucestershire County Council are responsible for roads, potholes, traffic signals and street lighting.

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Report other problems

Abandoned vehicles, car parking, noise nuisance, pollution, graffiti, dog fouling

General enquiries

If you have a problem we ask for you to report it to us.  By doing this we can put things right, for you and for everyone else who uses council services.

We also welcome any compliments or suggestions you might wish to send us.

Road and pavement enquiries

Please contact Gloucestershire County Council to report problems with pavements, footpaths, street lights, potholes, road works and maintenance.  or

Telephone: 08000 514 514

Amey, Shire Hall, Westgate Street, Gloucester, GL1 2TG

Complaints, comments and compliments

We are always interested to hear your views on any aspect of our service, or your experience of dealing with us. Visit our complaints, comments and compliments information.

Telephone: 01242 264350 or

Emergency out of hours numbers

Cheltenham Borough Homes repairs 0800 408 0000

08000 514 514  Amey for roads and traffic, street lighting, snow and ice, trees on highway.

Contact us

Contact the team directly using the enquiries form or alternatively, you can contact us using the details below.

Cheltenham Borough Council, Municipal Offices, Promenade, Cheltenham, Gloucestershire GL50 9SA.

Telephone: 01242 262626  or fax: 01242 227131 or email: