Business support, advice and information

The council, among other organisations provide a range of business support for services across the council and there are a variety of local and national business support organisations who deliver services to businesses.

We also signpost new businesses to advice and guidance.

Business Support Helpline

The Business Support Helpline offers impartial advice and guidance to new and existing businesses. It has information on national and local schemes, grants and loans to help businesses start and grow.

If you need more in-depth impartial advice, a team of advisers can provide personalised support including a free telephone appointment service. The Helpline can be accessed via telephone, webchat, email and social media.  Calls to 0300 number will cost the same as calls to geographic numbers.

Contact 0300 456 3565 (Monday to Friday, 9am - 6pm) or enquiries@businesssupporthelpline.org.

Cheltenham Chamber of Commerce

Members have access to news and information briefings and networking events, for a full list of benefits visit Cheltenham Chamber of Commerce website.

Gloucestershire Federation of Small Businesses

Promotes and protects the interests of the self employed and owners of small firms. Visit website.

Great Business

A government initiative providng a range of support and advice for starting your business.

Growth Hub

The council is supporting the Gloucestershire Better Business for All (BBfA) partnership with the Growth Hub here in Gloucestershire. This is a local partnership to save you time and money, making your business more efficient and ultimately more profitable. The Gloucestershire BBfA partnership currently involves licensing, environmental protection, food safety along with health and safety and has been designed to provide support, advice and guidance to all businesses, and help economic growth in the county.

Small Business Commissioner

The Small Business Commissioner (SBC) looks at complaints from small businesses about problems getting paid by larger businesses.

The SBC is:

  • impartial
  • independent, but appointed by government
  • free to use

The SBC provide general advice and information to small businesses on matters such:

  • resolving disputes
  • signposting small businesses to existing support and dispute resolution services.
  • SBC also considers complaints about payment issues between small business and their larger customers making (non-binding) recommendations on how the parties should resolve their disputes.