Taxi and private hire training overview

The council has training and tests available for the taxi and private hire sector to ensure that those working in the sector are up to date with continuous professional development and fully aware of their statutory roles and responsibilities.

There are two elements of the training; Safeguarding Training, which will be relevant for any taxi or private hire driver to attend, and our local knowledge test, which is of relevance to Cheltenham licence holders/applicants only. Both of these are mandatory for all new drivers with Cheltenham Borough Council.

Topics covered

Safeguarding training

  • Safeguarding awareness and responsibilities
  • Equalities awareness and responsibilities
  • Customer care
  • Law and conditions of licence and rank etiquette
  • Practical disability awareness training

Candidates attending the safeguarding training will either attend a virtual session, or will attend the Municipal Offices in person. If the training is at the Municipal Offices, we will limit the numbers of people attending to comply with social distancing guidance.

The training session is approximately two and a half hours long. 

A certificate of completion will be issued to all attendees.

Local knowledge test (Cheltenham applicants only)

Please note before you can book to sit our local knowledge test, you will need to make a driver licence application.

  • Local knowledge test with questions on law, policy and local geographical locations

Candidates taking the knowledge test will attend the Municipal Offices in person. We will limit the numbers of people attending to comply with social distancing guidance.

The test takes approximately 1 and a half hours.

Training dates

Please be aware that enrolment closes for each course three working days before the date it is due to take place. 


  • 18 August 2022, 10:30am
  • 23 August 2022, 10.00am
  • 25 August 2022, 10.00am
  • 1 September 2022, 10.00am
  • 8 September 2022, 10.00am

Local knowledge test

  • 24 June 2022, 1.30pm
  • 19 July 2022, 1.30pm


  • Safeguarding only - £40 per delegate
  • Both sessions - £79 per delegate
  • Geographical local knowledge test resit* - £40 per delegate

*Cheltenham private hire drivers who have already attended the training day but would like to upgrade to a hackney carriage drivers licence will be required to pay the £40 fee to sit the hackney carriage local knowledge test.

Booking and joining instructions

To book your place, please contact the licensing section by email giving us your full name, a contact number and which licensing authority you are licensed with/applying to. We will then provide details of how to pay. 

Alternatively you can book your taxi licensing training online.

As spaces are limited, we advise that you contact us to book your place as far in advance as possible.

Please note that you must confirm and pay for your booking no later than 12noon 2 working days prior to the training or test date. Late bookings will not be accepted. For example, if the session is scheduled for Thursday, your booking must be confirmed and paid for no later than noon on the Tuesday of that week.