Taxi and private hire training overview

The council has adopted a training day for the taxi and private hire sector to ensure that those working in the sector are up to date with continuous professional development and fully aware of their statutory roles and responsibilities.

The training day is structured around a morning session, which will be relevant for any taxi or private hire driver to attend, and an afternoon session, which is of relevance to Cheltenham licence holders/applicants only.

Topics covered

Morning session

  • Safeguarding awareness and responsibilities
  • Equalities awareness and responsibilities
  • Customer care

Afternoon (Cheltenham licence holders only)

  • Law and conditions of licence and rank etiquette
  • Practical disability awareness training
  • Geographical knowledge test

A certificate of completion will be issued to all attendees.

Training dates


  • 7 November
  • 3 December


  • 7 January
  • 4 February
  • 3 March
  • 7 April


Whole day session


Morning attendance only


Geographical knowledge test resit*


*Cheltenham private hire drivers who have already attended the training day but would like to upgrade to a hackney carriage licence will be required to pay the £35 fee to resit the hackney carriage geographical knowledge test.

Booking and joining instructions

To book your place, please contact the licensing section on 01242 264177, Monday to Friday 09:00 – 17:00. Alternatively, please send an email to giving us your full name, a contact number and which licensing authority you are licensed with/applying to. The fee is payable at the time of booking.