Freedom of information
How to make an information request
Freedom of information requests must be made in writing and addressed to Customer Relations, Cheltenham Borough Council, Promenade, Cheltenham Gloucestshire, GL50 9SA, emailed to customer relations or by using our online FOI form. If you are unable to make a request in writing please contact customer relations who will be pleased to assist you.
When making a request, please give as much detail as possible to help us deal with the request quickly and efficiently. On receiving a request, we have a duty to inform you whether or not we hold the information and provide a copy within 20 working days.
If we need clarification to help deal with the request, the 20 working day time limit will stop until clarification is received. If clarification is not received by the council within three months we will assume you no longer require the information. After the three months, the council will be under no obligation to comply with the request.
Information already released can be found in the council's disclosure log or on our open data pages.
Pages in Freedom of information
- 1 You are here: How to make an information request
- 2 Freedom of Information Act
- 3 Charges for information
- 4 Freedom of information exemptions
- 5 Environmental Information Regulations
- 6 Information already released (disclosure log)
- 7 Tell us what you think about our service