How to make an information request

Freedom of information requests must be made in writing. Please submit your request by using our online FOI form.

Alternatively requests can be emailed to [email protected] or posted to the Information Governance Officer, Cheltenham Borough Council, Promenade, Cheltenham Gloucestershire, GL50 9SA. If you are unable to make a request in writing please contact the Information Governance Officer who will be pleased to assist you.

When making a request, please give as much detail as possible to help us deal with the request quickly and efficiently. On receiving a request, we have a duty to inform you whether or not we hold the information and provide a copy within 20 working days.

If we need clarification to help deal with the request, the 20 working day time limit will stop until clarification is received. If clarification is not received by the council within three months we will assume you no longer require the information.  After the three months, the council will be under no obligation to comply with the request.

Information already released can be found in the council's disclosure log or on our open data pages.

More information

Further information on making an information request, and how we handle information requests, can be found in our policy documents: