Making a request to obtain information about you

Please print and complete a subject access request form and send it to:

Customer Relations and Research Manager
Cheltenham Borough Council
Municipal Offices
Promenade
Cheltenham
GL50 9SA

If you are unable to complete the request form please contact customer relations who will be pleased to help you.

Your right to access information

The Data Protection Act gives you the right to apply for a copy of specific information held about you.  You can, if you wish, appoint someone to apply for you such as a solicitor, or member of your family.

To help you, and ensure confidentiality, we will need to ask for any request to be made:

  • in writing
  • with sufficient information to locate the data requested
  • with sufficient evidence to confirm your identity
  • with the fee of £10

This council cannot, and is not by law obliged to, comply with a request for information on the basis of "What does the council hold on me?" or "give me all information".  We are entitled to ask reasonable questions to identify what information you require and what your working and business connections are with this council to help us locate where the data may be held.  Please help us to help you.

The council has produced a leaflet Personal Information, Your right to Know which gives full details of your rights to access personal information.

CCTV subject access requests

If you are requesting CCTV footage in council buildings and council run car parks please complete the CCTV subject access request form and send it to:

Customer Relations and Research Manager
Cheltenham Borough Council
Municipal Offices
Promenade
Cheltenham
GL50 9SA

The town centre CCTV system is monitored and used exclusively by Gloucestershire Police.

Further information about the operation of CCTV on council property can be found in the CCTV policy.