Payment of invoices - help and advice

If you would like to pay an invoice the following methods are available to you:

Pay online

Visit to pay using your debit or credit card. Please remember to have your invoice number to hand and your debit or credit card.

Internet banking

The council’s bank account details are as follows and please remember to have your invoice number to hand:

Sort Code: 30-00-00 Account Number: 00342572

Account Name: Cheltenham Borough Council - Head office collection account

By telephone

Call 0300 456 2774 then select option 6 to pay using your debit or credit card. Please have your invoice number and debit or credit card to hand.

By post

Send your cheque together with the tear off payment slip, to the cash hall, PO Box 10, Cheltenham Borough Council, Promenade, Cheltenham GL50 1PW.

Please clearly write your invoice number on the back of the cheque and if you would like a receipt, please ask for one when sending in your payment.

In person

Visit the Municipal Offices on the Promenade, the Oakley community centre at Clyde Crescent or the Hesters Way community centre at Cassin Drive to pay by cash, cheque, debit or credit card. Please remember to take your invoice with you.

If you have an overpayment of Housing Benefit and are struggling to repay it, please contact the benefits helpline. Our trained staff can discuss manageable payment plans with you.

Alternatively, if you have multiple debts, have a look at our benefits and money advice or you can get independent advice from:

CCP Cheltenham

Visit the CCP website or call 0300 365 8999

National Debtline 

Visit  or call 0808 808 4000


Visit the Stepchange website or call 0800 138 1111