Benefits and money advice

Our benefit and money advice officer is here to give free and confidential advice on all welfare benefits and day to day money management.

Our officer Sharon Hammett is based in the housing options team and she can:

  • give help and advice to Cheltenham residents, whether you are renting or own your home. If you are struggling to afford your rent or mortgage you could be putting your home at risk
  • suggest simple budgeting tips, energy advice and can carry out a benefit check-up

If you are a Cheltenham Borough Homes tenant, you can directly contact their benefit and money advice team for assistance.

Renting a home

We can help negotiate with your landlord to lower your rent (if privately renting and affected by welfare cuts) enabling you to remain in your property if at all possible.

If you are looking to rent privately and would like to know how much help you could receive towards your rent and council tax before you sign a tenancy, we can work with you to carry out an affordability assessment.

Benefits advice

The government has made many changes to the welfare benefit system and making claims can be very complicated. Our officer has extensive and up to date knowledge and can help with:

  • claiming all the benefits you may be entitled to
  • help with some DWP or HM Revenues and Customs reconsideration and appeals
  • support to backdate a claim for benefits, if you have good cause
  • "better off calculations" - if you are moving into work, changing your hours or about to take maternity leave
  • understanding the many benefit changes, such as Universal Credit

Benefits Calculator

You can use an independent benefit calculator to give you an estimate. There is an option to send this directly to Sharon if you need further assistance or advice.

Get in touch

Please note that the drop-in service and home visits are suspended until further notice due to coronaviris (covid-19).

Telephone and email contact will continue as usual.

If you would like to speak to Sharon you can:

  • come to a 'drop-in' session:
 Wednesday Cheltenham Job Centre
7 North Street
GL50 4DJ
 10am - 2pm     

Cheltenham Borough Homes Area Office
Hesters Way Community Resource Centre
Cassin Drive
GL51 7SU

 9.30am - 1pm  
  • contact us by email if you have any questions or to make an appointment
  • request a home visit if necessary, for example if you are housebound

We can also give talks to small groups about benefits - for example parent and toddler groups, pensioners clubs, church clubs and youth clubs.

If you would like us to talk to your group for free advice or for a general chat, please contact us.