New driver application – What to do next

Thank you for submitting your application online.  Please carefully read this page with instructions on what you should do now your application has been submitted. The instructions below apply equally to hackney carriage and private hire driver licence applications.

Fitness criteria

So that we can decide if you are a fit and proper person to be issued with a driver’s licence, you will need give us supporting documents. All these documents/assessments are mandatory.

Important: It can take up to 6 to 8 weeks to process your application. This is largely due to the time it can take for your criminal disclosure certificate to be processed and returned. You do not have to wait for your criminal disclosure certificate to be returned before you arrange to have your medical assessment done. While you wait for your criminal disclosure certificate to be returned, we advise you to have your medical done to avoid undue delay in processing your application.

Document type

 

DVLA driving licence

Summary: You can submit this electronically to us. It is not necessary to see a licensing officer.

We need to see a copy of all sides of your DVLA driving licence.  You can submit this electronically either by uploading it as part of the online form or by email to licensing@cheltenham.gov.uk. We will accept a scan or photo of your DVLA driving licence.

Alternatively, your DVLA licence can be submitted in person at any time by handing it to a customer services officer at the Municipal Offices.

Medical Report

Summary: You can get the medical report from our website (click/tap this link)

You can submit this electronically to us.  It is not necessary to see a licensing officer.

The medical report form is available to download from our website.

You need to arrange to get your medical assessment done by a medical doctor who has access to your medical history.

This form can be submitted electronically by email to licensing@cheltenham.gov.uk or in person at any time by handing it to a customer services officer at the Municipal Offices.

Notes:

  • It is not necessary for you to wait for an open session to hand in your medical report form
  • Your medical report form is only valid for a maximum of 3 months so if you do not complete your application in this time period you will be required to submit a new medical report form

Enhanced DBS Check

Summary: We will need to see you in person so you will need to come to one of the open sessions to submit your DBS form and ID documents and fee.

You will need to provide an enhanced criminal disclosure certificate issued by the Disclosure and Barring Service (DBS). You cannot apply for these online.

You can collect a DBS application form from the reception desk at the Municipal Offices at any time, or during an open session.  The completed DBS form along with your required ID documents and fee must be returned to us for validation. We must see you in person to validate your identity and documents so you will need to come to one of the open sessions to submit your DBS application form.

Notes:

  • Your criminal disclosure certificate is only valid for a maximum of 3 months so if you do not complete your application in this time period you will be required to submit a new enhanced DBS form
  • You must supply original ID documents. This is a legal requirement
  • If you have already subscribed to the DBS’ update service, you can supply us with the relevant reference numbers and the copy of your last paper enhanced criminal disclosure certificate

Evidence of your right to work/remain in the UK

Summary: We will need to see you in person so you will need to come to one of the open sessions to submit your DBS form and original approved documents.

You must provide evidence of your right to work/remain in the UK.  This is a requirement for all applicants irrespective of when and where you were born or your nationality.

We need to see original approved documents (click/tap this link) so we will need to see you in person during one of the open sessions.

Photograph

Summary: You can submit this electronically to us.  It is not necessary to see a licensing officer.

We will need one passport sized photograph of you. You can submit this to us electronically by email to licensing@cheltenham.gov.uk.

The photograph must be clear, light and show your entire face to shoulders.

Knowledge Test

Summary: You can book your knowledge test over the phone or by emailing us.  It is not necessary to see a licensing officer.

You will need to pass a knowledge test. The test will assess your knowledge on a range of relevant subjects such as geographical knowledge, law and conditions, basic numeracy and safeguarding.

We do a knowledge test once a month, normally on the first Tuesday of each month.

Now that you have submitted your application, you can book to sit the test at any time when you feel ready.  To book, please contact us on 01242 262626 or licensing@cheltenham.gov.uk or in person during one of the open sessions.

We will supply you with basic information when you book to sit the test.  You will be expected to have a sound geographical knowledge of Cheltenham (places of interest, schools, hotels, night-time economy venues).

Driving assessment

Summary: You can book your driving assessment online

You can submit your pass certificate electronically to us. It is not necessary to see a licensing officer.

You can book your driving assessment at any time. Please click/tap on the link to arrange your assessment.

You will be issued with a pass certificate that you will need to send to us.

You can submit this electronically either by uploading it as part of the online form or by email to licensing@cheltenham.gov.uk. We will accept a scan or photo of the certificate.

Alternatively, your certificate can be submitted in person at any time by handing it to a customer services officer at the Municipal Offices.

Evidence of your English language proficiency

In some cases we may require you to carry out an English language proficiency assessment.

Some applicants may not be required to take the English proficiency test. This is the case if they can demonstrate their ability to communicate in English by providing an appropriate educational certificate for a qualification related to English. Acceptable qualifications may include a GCSE (or equivalent) in a subject such as English language or literature, a degree in a subject containing substantial English content, or an NVQ or BTEC in a subject that requires its students to communicate well in English. If applicants are unable to provide such a certificate, or if the licensing officer is not satisfied that the certificates provided sufficiently demonstrate the applicant’s ability to communicate in English, the applicant will need to pass the English proficiency test.

What happens next?

Once we have received all the documents mentioned above, we will use these to assess your fitness and suitability to be issued with a licence.

If we consider you to be fit and proper, we will issue you with a driver’s licence. Your licence will be emailed to you using the email address you have registered with us. You will need to collect your driver’s ID badge from the Municipal Offices during one of the open sessions.

If your application does not comply with our policy, we will refer your application to the council’s licensing committee.

If you have any questions about your application, please contact us by email in the first instance at licensing@cheltenham.gov.uk quoting your submission reference number.


Scanned or photographed documents - If you are submitting documents electronically, you must ensure that the electronic copy is clear, legible and shows the whole extent of the document. 

Open session times - Wednesday: 1pm – 4pm OR Friday: 1pm – 4pm