Driver renewal application – What to do next

Thank you for submitting your application online. Please carefully read this page with instructions on what you should do now your application has been submitted. The instructions below apply equally to hackney carriage and private hire driver licence applications.

Fitness criteria

In order for the council to determine if you are a fit and proper person to be issued with a driver’s licence, you will be required to supply the council with supporting documents. All these documents/assessments are mandatory.

Important: It can take up to 4-6 weeks to determine your application. This is largely due to the time it can take for your criminal disclosure certificate to be processed and returned. You do not have to wait for your criminal disclosure certificate to be returned before you arrange to have your medical assessment done. We advise applicants, while they wait for their criminal disclosure certificate to be returned, to have their medical done to avoid undue delay in processing their application.

 

Document type

 

DVLA driving licence

Summary: You can submit this electronically to us. It is not necessary to see a licensing officer.

We need to see a copy of all sides of your DVLA driving licence. You can submit this to the council electronically either by uploading it as part of the online form or by email to licensing@cheltenham.gov.uk. We will accept a scan or photo [1] of your DVLA driving licence.

Alternatively, your DVLA licence can be submitted in person at any time by handing it to a customer services officer at the Municipal Offices.

Medical report

Summary: You can download the medical report from the council’s website.

You can submit this electronically to us. It is not necessary to see a licensing officer.

The medical report form is available to download from the council’s website.

You need to arrange to get your medical assessment done by a medical doctor who has access to your medical history.

This form can be submitted electronically by email to licensing@cheltenham.gov.uk or in person at any time by handing it to a customer services officer at the Municipal Offices.

Notes:

  • It is not necessary for you to wait for an open session to hand in your medical report form.
  • Your medical report form is only valid for a maximum of 3 months so if you do not complete your application in this time period you will be required to submit a new medical report form.

Criminal Records Check

Summary: We will need to see you in person so you will need to come to one of the open sessions to submit your DBS form and ID documents.

You will be required to submit to the council an enhanced criminal disclosure certificate issued by the Disclosure and Barring Service (DBS).

If you subscribe to the DBS Update Service, you can supply us with the relevant reference numbers and the copy of your last paper criminal disclosure certificate.

Otherwise, you can collect a DBS form from the reception desk at the Municipal Offices at any time. The completed DBS form along with your required ID documents must be returned to the council for validation.

We are required to see you in person to validate your identity and documents so you will need to come to one of the open sessions[2] to submit your DBS form.

Notes:

  • Please also note that your criminal disclosure certificate is only valid for a maximum of 3 months so if you do not complete your application in this period you will be required to submit a new medical report form.
  • You must supply the council with original ID documents. This is a legal requirement.

Evidence of your right to work/remain in the UK

Summary: We will need to see you in person so you will need to come to one of the open sessions to submit your DBS form and original approved documents

You are required to submit documents to the council to provide evidence of your right to work/remain in the UK.  This is a requirement for all applicants irrespective of when and where you were born or your nationality.

We are required to see original approved documents (click/tap this link) so we will need to see you in person during one of the open sessions.

Safeguarding

Summary: You can submit this electronically to us. It is not necessary to see a licensing officer.

Safeguarding training is mandatory to all drivers. You will need the certificate issued to you after the training you have undergone.

You can submit this electronically to us. It is not necessary to see a licensing officer

Photograph

Summary: You can submit this electronically to us. It is not necessary to see a licensing officer.

We will need one passport sized photograph of you.  You can submit this to us electronically by email to licensing@cheltenham.gov.uk .

The photograph must be clear, light and show your entire face to shoulders.

What happens next?

Once we have received all the documents mentioned above, we will use these to assess your fitness and suitability to be issued with a licence.

If officers consider you to be fit and proper, we will issue you with a driver’s licence. Your licence will be emailed to you using the email address you have registered with the council.  You will need to collect your driver’s ID badge from the Municipal Offices during one of the open sessions. **We will only release your new driver’s ID badges when you return your old ones to us.

If we do not or aspects of your application do not comply with the council’s policy, we will refer your application to the council’s licensing committee for determination.

If you have any questions about your application, please contact us by email in the first instance at licensing@cheltenham.gov.uk quoting your submission reference number.


[1] If you are submitting documents electronically, you must ensure that the electronic copy is clear, legible and shows the whole extent of the document. 

[2] Wednesday: 13:00 – 16:00 OR Friday: 13:00 – 16:00