Driver renewal application – what to do next

Thank you for submitting your application online. Please carefully read this page with instructions on what you should do now your application has been submitted. The instructions below apply equally to hackney carriage and private hire driver licence applications.

Covid-19: Information for licence holders

As the current situation with the Covid-19 outbreak continues to develop, the council is constantly keeping the matter under review, following government advice and looking at its own business continuity arrangements to ensure we can continue to deliver the services. We have created dedicated pages to keep licence holders updated.

Fitness criteria

In order for the council to determine if you are a fit and proper person to be issued with a driver’s licence, you will be required to supply the council with supporting documents. All these documents/assessments are mandatory.

Important - arranging your medical assessment

It can take up to 4 to 6 weeks to determine your application. This is largely due to the time it can take for your criminal disclosure certificate to be processed and returned. You do not have to wait for your criminal disclosure certificate to be returned before you arrange to have your medical assessment done. We advise applicants, while they wait for their criminal disclosure certificate to be returned, to have their medical done to avoid undue delay in processing their application.


Application documents

DVLA driving licence

DVLA driving licence information
Summary You can submit this electronically to us. It is not necessary to see a licensing officer.
Details We need to see a copy of both sides of your DVLA driving licence. You can submit these electronically either by uploading them as part of the online form or by email to licensing@cheltenham.gov.uk. We will accept a scan or photo.

Medical report

Medical report information
Summary Download the medical report form. You can submit this electronically to us. It is not necessary to see a licensing officer.
Details

You need to arrange to get your medical assessment done by a medical doctor who has access to your medical history.

This form can be submitted electronically either by uploading it as part of the online form, by email to licensing@cheltenham.gov.uk or by posting it to us FAO Licensing at the Municipal Offices. We will accept a scan or photo.

Notes Your medical report form is only valid for a maximum of 3 months so if you do not complete your application in this time period you will be required to submit a new medical report form

Enhanced DBS check

Enhanced DBS check information
Summary

You can submit your required ID documents electronically to us.

We will contact you with instructions on how to complete your enhanced DBS.

We will arrange an appointment to verify your documents.

Details

You will need to provide an enhanced criminal disclosure certificate issued by the Disclosure and Barring Service (DBS). You cannot apply for these online without a reference or link from us.

We will contact you to advise how you can apply for your enhanced DBS and pay the fee. We will require you to send us your required ID documents either by uploading these as part of the online form or by email to licensing@cheltenham.gov.uk. We will accept a scan or photo. We will arrange an appointment to verify your identity and documents.

You will be required to also register for the DBS update service. You will need your certificate number. You must register for the update service within 30 days of the certificate being issued.

Notes
  • Your disclosure and barring certificate is only valid for a maximum of 3 months so if you do not complete your application in this time period you will be required to submit a new enhanced DBS application.
  • You can extend this period by subscribing to the DBS’ update service

Evidence of your right to work/remain in the UK

Evidence of your right to work/remain in the UK information
Summary

You can submit your approved documents electronically to us.

We will arrange an appointment to verify your documents.

Details

You must provide evidence of your right to work/remain in the UK, from the approved documents.  This is a requirement for all applicants irrespective of when and where you were born or your nationality.

You can submit these electronically either by uploading it as part of the online form or by email to licensing@cheltenham.gov.uk. We will accept a scan or photo.

We will arrange an appointment to verify your identity and documents.

Safeguarding

Safeguarding information
Summary You can submit this electronically to us. It is not necessary to see a licensing officer.
Details

Evidence of mandatory safeguarding and equality awareness refresher training (due every three years). To book, please contact us at licensing@cheltenham.gov.uk.

You can submit this electronically either by uploading it as part of the online form or by email to licensing@cheltenham.gov.uk. We will accept a scan or photo.

Photograph

Photograph information
Summary You can submit this electronically to us.  It is not necessary to see a licensing officer.
Details

We will need one passport sized photograph of you. This can be a digital photo taken e.g. on a smartphone. You can submit this to us electronically either by uploading it as part of the online form or by email to licensing@cheltenham.gov.uk,

The photograph must be clear, light and show your entire face to shoulders, without anything in the background.

Certificate of good character

Certificate of good character information
Details

Where any applicant has been resident abroad at any time from the age of 18 prior to an application they must provide a certificate of good conduct, a criminal record check or similar document from each and every country within which they have been resident.

Residency for these purposes is considered by this licensing authority as where the person has lived in a country for longer than 6 months in a given calendar year. Where this certificate has been produced in a non-English language, the applicant is required to produce a translation of the certificate from the Embassy or Consulate of that country and provide the original document. An exception might be permitted where a refugee has been allowed to stay in the UK and has been given asylum, and this exception will only apply to that country.

Criminal records checks for overseas applicants, will assist you further in obtaining this document.

Tax Check

Tax check information
Details

You will need to complete a tax check when you apply or renew your licence as a:

  • driver of a taxi (hackney carriage)
  • driver of a private hire vehicle (and dual licences)
  • private hire vehicle operator

Please read our guidance for licence holders for more information


What happens next?

Once we have received all the documents mentioned above, we will use these to assess your fitness and suitability to be issued with a licence.

If officers consider you to be fit and proper, we will issue you with a driver’s licence. Your licence will be emailed to you using the email address you have registered with the council. We will post your driver’s ID badges to you.  **You must return your old badges to us.

If we do not or aspects of your application do not comply with the council’s policy, we will refer your application to the council’s licensing committee for determination.

If you have any questions about your application, please contact us by email in the first instance at licensing@cheltenham.gov.uk quoting your submission reference number.


Scanned or photographed documents

If you are submitting documents electronically, you must ensure that the electronic copy is clear, legible and shows the whole of the document.