Terms and conditions

cartoon child raking leaves next to a brown wheelie bin

Please read the terms and conditions before you sign up for our garden waste scheme. Please keep a copy of this document for your records.

1. The council will provide the brown bin requested and empty the bin at the agreed frequency for the garden waste service

2. The customer will pay the agreed charge for the service provided, in accordance with the following conditions. The charge covers the cost of emptying one bin. Additional charges will apply to any additional bins required at a property

3. The brown bins remain the property of the council

4. Only agreed waste may be disposed of through this service

5. All waste must be contained within the bins provided. Any waste not contained in a Cheltenham Borough Council brown bin will not be collected.

6. Bins should not be filled with such a weight as to make the moving or emptying process hazardous to the council's operatives. The council reserves the right to suspend or cancel the service to customers whose bins are over weight

7. Due to the mechanical methods used to empty bins, it is a requirement that bins are presented with the lids in the closed position. The council reserves the right to suspend or cancel the service to customers who fail to put the bins out with the lids closed

8. Bins should be presented on the kerbside by 7am on the day of collection, unless arrangements for an assisted collection have been agreed

9. Collection crews cannot return if your bin is put out late or not presented

10. Should collections be missed due to circumstances beyond the council's control, every effort will be made to arrange an alternative collection

11. The customer shall be responsible for maintaining the cleanliness of the bins

12. Charges are set annually from the 1 February each year and customers will be notified of any price increase at least 14 days prior to payment being due

13. Payment is to be made annually in advance. If payment is not received before the service start date, the bin will be removed and the service will no longer be provided

14. This agreement continues to be in force for the full 12 months and if cancelled by the customer at any stage within this period no refund will be issued and the bin will be removed

15. Garden waste collections may be suspended during periods of severe inclement weather in order to assist with the catch up arrangements for waste and recycling

16. The council reserves the right to withdraw its service at any time. No refund will be issued and the bin will be removed

17. The brown bin remains the responsibility of the homeowner and if they move within the borough it is their responsibility to move the brown bin to the new property and notify the council of the change of address. If the homeowner moves outside of the borough they must notify the council so that arrangements can be made to collect the bin. Customers who either cancel their service or fail to renew their subscription and fail to present the bin for collection may be charged

18. Any outstanding charges or invoices due to the council may be collected as a debt