Many noise complaints, particularly those involving neighbours, can be resolved informally by talking to the person causing the problem - they may be unaware that they are disturbing you.
As an enforcing authority, we have to decide what is reasonable and what is not before taking action. Noise that is unreasonable is then dealt with as a 'statutory nuisance' under the powers in the Environmental Protection Act 1990.
Before considering action we will fully investigate a complaint to determine if the noise amounts to a statutory nuisance. The council will need to determine the following points:
- how often the noise occurs
- the extent of the noise and its affect on the complainant
- whether the noise lasts for unreasonable periods of time
What we can help with
We can investigate complaints about noise from industrial, commercial, neighbour and neighbourhood sources, including:
- alarms, including vehicle alarms
- barking dogs
- construction and demolition sites
- deliveries, or refuse/recycling collections at commercial premises
- noisy neighbours
- noisy equipment in the street
- pubs and clubs
- ventilation, air conditioning equipment or other noisy equipment in commercial and industrial premises
We do not have any legal powers to deal with:
- rowdy behaviour in public places
- traffic and aircraft noise
- railway noise
Making a complaint
Please email us or call 01242 264135 to make a complaint.
Restorative Gloucestershire is a group of statutory and voluntary sector partners that have joined together with the aim of offering all people who come into contact with the criminal justice system (CJS), or who come into conflict in the community, an opportunity to participate in a restorative intervention.
Restorative processes bring those harmed by crime or conflict, and those responsible for the harm, into communication, enabling everyone affected by a particular incident to play a part in repairing the harm and finding a positive way forward. Restorative processes address conflict, build understanding and strengthen relationships with people. They give harmed people/victims the chance to tell offenders the real impact of their crime, to get answers to their questions, and a chance for harm caused to be repaired. The process helps harmers/offenders to understand the real impact of what they've done, to take responsibility and make amends. Restorative Justice holds harmers to account for what they have done, personally and directly, and helps those harmed to get on with their lives.
Cheltenham Borough Council deals with numerous complaints each year, especially in relation to noise and neighbour nuisance. In many cases officer intervention is not necessary and problems can be better dealt with in a less formal manner. The following leaflets are designed to give advice in the case of dealing with noisy neighbours and making a nuisance complaint to Environmental Health.