Right to appeal
Following a hygiene inspection of your premises by a food safety officer, you will be told in writing - either at the time or within 14 days (this includes weekends and public holidays) - what your food hygiene rating is.
If you think that the rating is wrong or unfair - in other words it does not reflect the hygiene standards at the time of inspection - you can appeal against this.
What should I do if I want to appeal my food hygiene rating?
It is a good idea to speak informally first of all to the food safety officer that carried out the inspection of your premises - you will be given the contact details for this officer at the bottom of your report.
This will help you to understand how your rating was worked out and to see if still want to appeal it. If you do still think the rating given is wrong or unfair, you can appeal. Please note that any discussions you have do not change the deadline within which the appeal must be.
How to make an appeal
You should complete the right to appeal form or you can make your appeal in writing and return it to the lead officer for food. You can return the appeal using one of the following methods:
- By email to firstname.lastname@example.org
- By post to Environmental Health, Cheltenham Borough Council, Municipal Offices, Promenade, Cheltenham, GL50 9SA