Right to reply

Your right to reply lets you explain to your customers any actions you have taken to improve hygiene standards at your premises since your inspection or to say if there were unusual circumstances at the time of the inspection that might have affected your rating. It is not an opportunity to complain or criticise the food hygiene rating scheme or your food safety officer.

What should I do if I want to use my 'right to reply'?

You should download the right to reply form or you can send your comments in writing (you can send an email) to the food safety officer that carried out the inspection of your premises. You can return the right to reply using one of the following methods:

  • By email to [email protected]
  • By post to Environmental Health, Cheltenham Borough Council, Municipal Offices, Promenade, Cheltenham, GL50 9SA


How long do I have to submit my comments?

There is no deadline for this so you can submit your 'right to reply' at any time up until your next inspection when you will get a new food hygiene rating.

What happens next?

We may edit your comments in order to remove any offensive, defamatory, clearly inaccurate or irrelevant remarks. Other than that, what you say in your 'right to reply' will then be published online together with your hygiene rating at food.gov.uk/ratings. The 'right to reply' will remain on the website until you are given a new rating.