Right to reply
Your right to reply lets you explain to your customers any actions you have taken to improve hygiene standards at your premises since your inspection or to say if there were unusual circumstances at the time of the inspection that might have affected your rating. It is not an opportunity to complain or criticise the food hygiene rating scheme or your food safety officer.
What should I do if I want to use my 'right to reply'?
You should download the right to reply form or you can send your comments in writing (you can send an email) to the food safety officer that carried out the inspection of your premises. You can return the right to reply using one of the following methods:
- By email to firstname.lastname@example.org
- By post to Environmental Health, Cheltenham Borough Council, Municipal Offices, Promenade, Cheltenham, GL50 9SA