Missed collections

Service update – 15.00am Monday 25 October 2021

Residents may be aware there is a national driver shortage and this has meant we have had to make some changes for today as follows:

Some residents in the areas of Evesham Rd, Tommy Taylors Lane, The Paddocks area may see a different vehicle collecting recycling. The vehicle will look like a refuse vehicle and the recycling will be mixed during collection but will be separated at the recycling facility. Using the different vehicle means we can get around much more quickly using fewer drivers. We will be back to normal as soon as possible so please keep sorting your recycling in your recycling boxes.

All other collections remain unchanged.


We aim to complete all scheduled waste and recycling collections every day and only report issues if they arise.

On the odd occasion, if there are collection difficulties which mean collections could not be completed on your normal day, the website will be updated at the end of that day.

Where roadworks prevent our vehicles gaining access to your road we will return every day until we can collect your waste and recycling. In some cases we may make arrangements for a different collection point with residents if necessary. You do not need to report this as a missed collection as we will keep trying to collect your waste and recycling until we can gain access.

For more information about recycling please visit our recycling page.


Report a missed collection

If you would like to report a missed collection or other problem with your bins, please use our report it form or telephone customer services on 01242 262626 (lines are open during office hours only).

All missed collections need to be reported within 48 hours.