Council service updates

For the latest updates about our services, please check our latest news, Facebook or Twitter accounts.

Municipal Offices closure - appointments only

The Municipal Offices is closed to visitors until further notice. All enquiries regarding council services are currently being delivered by telephone and online:

Whilst the reception is not open on a drop-in basis, face-to-face appointments can be made when necessary. Please telephone one of the above numbers to discuss your requirements. Customers will need to wear a face mask when attending appointments.

Making a payment

Please note that the cash hall has closed permanently and payments by cheque are being phased out. Payments can be made as follows:

  • Most payments can be made online at
  • Automated telephone payment line 0300 456 2774 (24 hour service).
  • At a bank and Internet banking, the council’s bank account details are:
    • Sort code 30-00-00  Account no. 00342572
    • Account name: Cheltenham Borough Council Head Office Collection Account.
  • Direct debits are available for regular council tax and rent payments.
    • To set up a direct debit please contact:
    • The council tax department on 01242 264161
    • For housing rent contact the rent accounting team on 0800 408 0000

Alternatively if you need to speak to somebody about your payment you can call 01242 262626. Lines are open Monday to Friday 9am to 5pm (Wednesday 10am - 5pm) and your payment can be made over the telephone.

To use any of these payment methods, you will need to quote your account reference number.

Waste disposal and service status

The household recycling centre at Swindon Road is now open, please see our advice page below.

We have set up a page with advice and guidance about the disposal of waste and the waste services during the current coronavirus situation. Please check the page for updates.

Find out more about waste and recycling service updates

Council tax and benefits

Our Covid-19 information page will be kept updated with information and advice for our council tax payers.

We also have pages of frequently asked questions for our council tax and benefits customers:

Crematorium services

To make sure that we can keep offering cremations as safely as possible during this time we have made some changes to our services.

Find out more about our crematorium services

Using Cheltenham’s parks during COVID-19 lockdown

Our green spaces remain open for you to use. Please check our parks and gardens page for more information and to see which facilities are open.

Find out more about using our parks and gardens

Planning services

The planning team are still offering services online and over the phone.

A new and temporary decision making process is now in place to make decisions on applications.

Find out more about planning services

Public health measures

Guidance and information for employers and employees during coronavirus from our environmental health and public protection team.