If you have a problem we ask that you report it to us. By doing this we can put things right, for you and for everyone else who uses council services.

Emergency and out of hours

For immediate emergency assistance in the United Kingdom call 999 - for help from the police, fire and ambulance services.

0800 408 0000 Cheltenham Borough Homes repairs

08000 514 514  Gloucestershire Highways for roads and traffic, street lighting, snow and ice, trees on the highway


Contact us

Use our A to Z of services to find contact details, or contact the customer services team using the enquiries form. Alternatively, you can contact us using the details below:

Cheltenham Borough Council, Municipal Offices, Promenade, Cheltenham, Gloucestershire GL50 9SA.

Telephone: 01242 262626  or fax: 01242 227131 or email: [email protected]

Complaints, comments and compliments

We are always interested to hear your views on any aspect of our service, or your experience of dealing with us. Visit our complaints, comments and compliments information.

Telephone: 01242 264350 or