Executive director of people and change

Darren Knight is the council’sexecutive director for people and change. Darren is a Chartered Manager and Fellow of the Chartered Management Institute and Companion Member of the Institute of Customer Service. Darren is a keen advocate of partnership working to continuously improve services to residents and communities

Darren is responsible for following:

  • Internal transformation (people, process and practice) and ensuring that the authority, across all its services, delivers first class customer service and accountable for corporate communications
  • Digital champion and lead commissioner for Publica (ICT and HR/learning and development, health and safety)
  • Executive board lead for a number of key organisational strategies; people, learning and development, digital and customer.
  • Lead for corporate strategy, performance management, corporate governance and risk management
  • Ensuring the place agenda and growth is inclusive and delivers sustainable and flourishing communities
  • Accountable for business change with a focus on creating the right conditions to incubate and develop new commercial ideas/opportunities, project management support, business case and business analysis capabilities, service review support e.g., lean, client support for commissioned services
  • Supporting the council’s financial self-sufficiency agenda through a more efficient and effective operating model