Caroline Walker, Director of housing, customer and community services

Caroline Walker is the council’s Director of housing, customer services and communities.

Caroline’s responsibilities include:

  • Equality, diversity, and inclusion
  • Leading the management of council tenancies and response to reports of ASB
  • Housing customer services and complaints
  • Community investment delivery  
  • Sheltered housing for older people
  • Safeguarding to prevent harm to residents and their families
  • Cheltenham Serious Organised Crime and Exploitation group