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You can use this form to report:

  • a missed collection
  • a damaged bin
  • a lost or stolen bin

Missed collections

All missed collections need to be reported within 48 hours. Please check the waste and recycling homepage for service status updates and ensure you have checked the bank holiday collections schedule before making a missed bin report.

If your containers are not collected at the usual time, please wait until 3.30pm before reporting a missed collection. It is likely that your containers will be emptied at about the same time each collection day, but occasionally operational difficulties (road works, vehicle breakdowns and so on) may result in them being collected at a different time.

If your bin was not put out in time the crew will not return until the next scheduled collection day - the collection crews record and report any instances where containers have not been put out for collection. If your bin contains items that should not be present (such DIY waste, stones/rubble, garden waste and so on), it will not be emptied.

In other circumstances, if a bin is missed, every effort will be made to empty it on the day after it is reported, however it is not possible to guarantee this but collection will be made as soon as possible after it is reported. Please leave your missed bins at kerbside until collection is made.


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