Social media privacy statement

Why we collect information about you

Occasionally, we will collect information about you to deal with any enquiries or complaints which come through social media.

What information do we collect about you?

  • Name
  • Contact details: e.g. email, personal address, telephone number, depending on the enquiry or complaint
  • Nature of enquiry or complaint

Who do we share this information with?

Other council service areas or partner organisations, depending on the nature of the enquiry.

Is there any information transferred to or stored on servers based outside the EEA?

Yes. By using social media platforms, you are authorising these services to transfer, store and use your information in the countries in which they operate as per their privacy policies.

How long do we keep your information?

We keep information for a maximum of six calendar years.

Who do we collect information from?

Anyone who chooses to contact us through social media, including residents, visitors, businesses.

What are the consequences if we do not collect the data?

We would not be able to respond to the enquiry/complaint.

Are any decisions about you made by automatic means?