Complaints about condition of private rented property privacy statement

Why we collect information about you

If you come to us with concerns about the condition of the property you rent we need to collect information about you to help with our investigation.

What information we collect about you?

  • Name and address.
  • Telephone number
  • Email address

Who do we share information with?

Your Landlord and/or letting agent

Is any information transferred to or stored on servers based outside the European Economic Area?


How long do we keep your information?

We keep the information about you for a maximum of 1 year after the investigation of your complaint is completed

Who do we collect information from?

  • You
  • Your Landlord and/or Letting Agent

What are the consequences if we do not collect the data?

The Council will not be able to investigate your concerns

Are any decisions about you made by automatic means?